CRM & Loyalty Manager @NET-A-PORTER

CRM & Loyalty Manager - Net-A-Porter

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

Our NAP Customer Retention and CRM Team are looking for a talented CRM & Loyalty Manager. Some of the essentials you need to know are:

Location: London Westfield

Department Size: 6 (Approx.)

Department: Customer Retention & CRM Team (Marketing)

Reporting into: Head of Customer Retention

Besides a competitive salary, we can offer you:

• Performance bonus scheme dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Own day-to-day CRM campaign planning and project management across all owned channels
• Manage the CRM calendar and align it with the broader Sales & Marketing Brand Calendar
• Deliver email, push, and SMS campaigns (trade, automation, transactional)
• Lead the full campaign process: stakeholder requirements, briefing, and creative coordination
• Define customer segmentation strategy and lead creative/channel best practice
• Drive a test-and-learn roadmap for content optimization and personalization
• Analyze campaign performance (Tableau, Google Analytics) for continuous improvement
• Manage and develop a team of 3 CRM Executives

The type of person we are looking for:

• 5+ years' experience in a similar CRM role
• Advanced knowledge of email and push channels, with strong segmentation/personalization expertise
• Experience with Trello (or similar) and analytics tools like Google Analytics or Tableau
• Highly detail-oriented, deadline-driven, and able to multi-task
• Excellent communication skills, able to present to senior stakeholders
• Collaborative, proactive, and creative problem-solver
• Strong organizational skills and ability to work independently
• Flexible and calm under pressure in a fast-paced environment

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @ynap

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid