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CRM Campaign Manager / Content Manager

Ceox
2 days ago
Contract
Remote
Content Marketing

                                                             Job Description – CRM Content Manager


Content Manager - Dynamics 365 Customer Insights 
Contract | Remote | UK Public Sector Project


Overview

At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys.

The platform is now live, with email campaign capabilities currently being tested and refined in a controlled/UAT environment as part of the initial rollout and warm-up phase.

We are looking for an experienced CRM Content Manager (Contractor) to support both campaign execution and the ongoing stabilisation of the email marketing capability, helping the client establish a scalable and effective approach from the outset.


Who We’re Looking For

  • Strong background in email marketing campaign management
  • Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers)
  • Solid HTML/CSS email build skills
  • Experience delivering campaigns in structured or regulated environments
  • Comfortable working in environments where capability is still being proven and refined
  • Able to provide practical guidance and support, not just execution
  • Strong stakeholder communication skills, particularly within public sector settings


What you will be doing

  • Supporting testing and refinement of email campaigns in a UAT/test environment
  • Building and iterating segments, journeys and triggered communications
  • Designing and developing responsive email templates (HTML/CSS)
  • Supporting initial campaign rollout and warm-up activity, including:
    • Helping establish sender reputation and good delivery practices
    • Ensuring campaigns are structured appropriately from the outset
  • Managing campaign execution as capability moves toward business-as-usual
  • Helping define and embed best practice for campaign delivery, including governance and structure
  • Supporting the creation of reusable campaign assets and content libraries
  • Working closely with Ceox and client stakeholders across delivery and testing phases
  • Providing advice and guidance to the client, where internal CRM/content capability is still developing


Key Characteristics

We are specifically looking for someone who:

  • Is comfortable working in a recently deployed, still-maturing environment
  • Can support testing, iteration and improvement, not just steady-state delivery
  • Is pragmatic and solutions-focused, able to work through early-stage challenges
  • Is willing to share knowledge and add value beyond a narrow remit
  • Can operate effectively within public sector processes and governance


Desirable

  • Experience with Dynamics 365 Customer Voice
  • Previous UK Public Sector experience
  • Experience supporting early-stage campaign rollout or platform adoption, including email warm-up activities


Contract Details
•    Contract Type: Freelance / Full-time Short-term Contract - outside IR35
•    Location: Remote (UK-based candidates preferred)
•    Start Date: ASAP
•    Clearance: Candidates must be eligible to work with UK Government departments / BPSS.