Social & Creative Strategy Team Lead

Are you ready to shape the creative performance strategy for leading retail brands? Looking to step into a leadership role where creative strategy drives measurable commercial growth?

We are looking for a Social & Creative Strategy Team Lead, with passion for eCommerce and retail, to join our growing team. In this role you'll get the closeness, the culture, and the energy of a tight-knit 30-person London team combined with the ambition, resources, and client portfolio of a leading European agency behind you.

As our new Social & Creative Strategy Team Lead, you'll lead Social Creative strategy while mentoring a team of specialists, to deliver on the vision on some of the most exciting global brands, such as Joe & The Juice, LEGO, Sephora, schuh, Hello Fresh, Wrangler and New Era.

Driving strategy, commercial impact, and specialist growth

In this role, you will be a key part of driving the UK Paid Social & Creative service offering. You will be working directly with your own team to deliver on this vision, as well as leading the Social Creative strategy on some of our most complex brands. Beyond strategy, you will take ownership of team development, client partnerships, and agency frameworks.

To give you an idea of where you'll spend your time each month, the role is made up of three key pillars:

Creative & Social Strategy:

• Lead the Creative & Social Performance strategy on 5-6 clients, ensuring work ladders up to broader commercial and brand goals.
• Deliver, and optimise Creative Roadmaps that directly tie into wider business goals, proactively identifying opportunities, challenges, and solutions.
• Develop robust creative concept sessions, coming up with winning ad ideas that you brief into production and leading continuous testing and iteration cycles in close partnership with the Studio team.

Team Leadership:

• Directly manage a team of 4+ Specialists and lead departmental recruitment.
• Translate agency goals into a clear vision that gives every team member a "why," ensuring everyone sees how their unique contribution helps us win.
• Role-model the s360 DNA establishing rituals that reinforce a high-performing and positive environment.

Client & Product Leadership:

• Build trusted partnerships by proactively steering client discussions, owning insights, and communicating with clarity.
• Lead high-level commercial conversations, including scope changes and repricing, ensuring Paid Social work remains impactful for clients and profitable for the agency.
• Lead high-stakes pitches and strategy resets, translating Paid Social & Creative audits into a compelling commercial narrative for Executive Leadership.
• Define and refine repeatable frameworks and playbooks across Creative & Social to ensure high-value work remains sustainable and profitable.

What you bring to the team

You bring the confidence to lead complex brand strategies while keeping team mentorship at the centre of your day-to-day work.

While we do not believe in rigid checklists, we’d like you to bring the following to the team:

• Strategic Performance Expertise: 7+ years in industry, with at least 5 years experience in a strategic role in performance creative, paid social, growth strategy or media buying - ideally exposure to all of them.
• Creative Strategy & Growth: Strong understanding of the changing Social ecosystem, and the role creative strategy plays in driving growth.
• Brand Scaling: Direct experience growing DTC or Ecom brands through Creative Performance strategy.
• Proven Team Leadership: Management experience with leading, shaping and motivating a team.

Why s360 UK?

At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers.

We’ve built a culture where s360ers genuinely enjoy their work and are empowered to experience career firsts — from travel and exciting brands to ongoing learning and digital innovation.

Our work environment is built around inclusivity, mutual respect, and the belief that ‘attitude creates ability’, which means we value the way you approach work, not just the skills you have.

This means you’ll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard, but also have fun along the way.

You can expect market leading range benefits & perks that include:

• Hybrid working with 40% of time in the office based on a schedule that suits you.
• Flexible working hours and ability to work remotely internationally.
• Between £250- £2,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development.
• 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards.
• Parental leave policy with up to 6 months at full pay as a primary carer.
• Access to free mental health support and counselling.
• Tech set-up including new iPhone & contract and a “home working tech kit”.
• Summer Fridays! Early finishes in June, July & August.
• 4% employer pension contribution and access to Penfold Pensions, the UK’s leading private pension provider.

We look forward to hearing from you!

Does this sound like the right fit for you? Then don’t hesitate to apply or reach out to Managing Director, Nicki Eggie at [email protected].

To apply for a role here, please send your CV and make sure to include a cover letter (or similar!) in your application. A successful cover letter will tell us a bit about you, why you love Paid Social and what stands out about joining the team.

NOTE: Due to the competitive nature of this field, applications without cover letters will not be considered.

We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and application as soon as possible. All inquiries are treated confidentially.

We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages and supports everyone to be their full authentic selves at work. At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.