Senior Client Manager - Food

About the team

At Nectar360, we connect some of the UK's biggest brands with millions of Sainsbury’s customers through market-leading loyalty, insights and retail media solutions. As the home of the Nectar loyalty programme, we combine customer understanding, data-driven insights and innovative marketing solutions to help our supplier partners grow their brands and deliver measurable results. Working with more than 350 FMCG suppliers, we pride ourselves on being collaborative, ambitious and forward-thinking, creating an environment where people have the autonomy to innovate, challenge convention and make a real commercial impact.

This is an exciting opportunity to join a high-performing commercial team and play a key role in developing strategic partnerships with some of the world's leading consumer brands. If you're motivated by building relationships, driving growth and helping clients unlock the full value of retail media and customer insights, you'll feel right at home here.

More about the role

As a Senior Client Manager, you'll be responsible for managing a portfolio of multinational supplier partners, developing long-term relationships and delivering commercial growth through Nectar360's insights and marketing solutions. You'll act as a trusted partner to your clients, understanding their business objectives and identifying opportunities to support their sales and marketing ambitions.

A significant part of the role involves leading annual planning conversations, developing senior stakeholder engagement strategies and coordinating activity across our insights and marketing teams. You'll oversee the successful delivery of marketing campaigns, identify opportunities to maximise revenue growth and ensure clients receive a high-quality, commercially focused service.

You'll also provide regular performance updates and strategic recommendations to senior stakeholders, working closely with colleagues across Nectar360 to translate customer insights into actionable commercial opportunities. Alongside leading client relationships, you'll support and coach team members, manage forecasting and financial performance, and stay ahead of industry trends to identify new opportunities for growth and innovation.

More about you

We're looking for a commercially minded relationship manager who can combine strategic thinking with strong execution. You'll be confident working with senior stakeholders, able to develop a deep understanding of client businesses and comfortable influencing decision-making through data, insight and compelling recommendations.

You'll bring experience from a client-facing commercial environment, with a track record of managing multiple priorities and delivering against revenue objectives. Strong communication, presentation and project management skills are essential, as is the ability to collaborate effectively across teams and build credibility with both internal and external stakeholders. You'll enjoy coaching others, supporting team development and contributing to a positive, high-performing culture.

Essential criteria

• Demonstrable experience managing strategic client relationships and developing commercial growth plans for key accounts.
• Proven ability to deliver revenue targets through the sale or management of marketing, media, advertising, insights or commercial solutions.
• Experience leading cross-functional projects, campaigns or annual planning activities involving multiple stakeholders.
• Proven experience presenting recommendations, performance updates and commercial opportunities to senior stakeholders.
• Experience coaching, mentoring or directly managing team members while supporting performance and development objectives.

Location: Hybrid working with a combination of home and office-based working.

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