Project Manager (Membership & Marketing)

As Project Manager, you’ll lead the successful delivery of our Brand and Marketing integration initiatives across the Society and trading groups, working across multiple business functions and transformation activities.

You’ll bring strong project management experience, combined with the ability to engage stakeholders and drive outcomes in complex environments.

Working closely with the Programme Manager and Brand & Marketing Workstream Lead, you’ll help to ensure alignment with wider programme objectives, governance and delivery priorities. The role will also see you working in close partnership with Technology, Membership, Legal, Operations and external partners to deliver business capabilities enabled through technology, data and process change.

This role is business-led rather than technical delivery focused. However, success will depend on strong collaboration with Technology teams delivering CRM, digital, data and platform capabilities that underpin the Brand and Marketing roadmap.

Your key responsibilities will include:

• Leading the end-to-end delivery of Brand and Marketing projects and initiatives, ensuring alignment to agreed scope, timelines, budget and quality standards
• Engaging, influencing and building strong relationships with a variety of stakeholders and act as key coordination point across teams.
• Supporting decision-making by presenting clear recommendations, options, risks and impacts
• Ensure business requirements, processes and operational needs are clearly defined and translated into deliverable outcomes
• Manage project financials, including forecasting, spend tracking and reporting on benefit realisation
• Develop and maintain details project plans, including RAID log (risks, issues, actions, decisions and dependencies) and change control processes.
• Establish and maintain clear project governance and reporting structure
• Managing delivery of the project with third party vendors and systems providers

• Oversee testing, data migration and go live activities

Our Project Managers take ownership of delivery while focusing on meaningful business outcomes, particularly in improving processes, system and reporting.

We are looking for an experienced Project Manager who can bring a strong track record of delivering complex business transformation and integration programmes.

The ideal candidate will have experience working across Brand, Marketing, CRM, Digital, or other customer-focused initiatives, with a clear understanding of how these functions align to drive business outcomes.

You will demonstrate excellent project planning and organisational skills, with the ability to communicate complex ideas clearly and effectively, ensuring all stakeholders understand progress, priorities, and key deliverables.

A proven ability to lead stakeholders through change is essential. You’ll be able to align cross-functional teams around a common goal, fostering collaboration and engagement throughout the project lifecycle.

We’re looking for someone with a proactive, delivery-focused mindset and a genuine passion for driving change and continuous business improvement. You’ll bring a collaborative approach, ensuring people are engaged and supported throughout the journey.

You should hold formal Project Management qualifications (Agile, Waterfall, or similar) and/or equivalent hands-on experience delivering large-scale change programmes.

Strong commercial awareness is required, including experience managing budgets, suppliers, and third-party delivery partners.

You’ll thrive in a fast-paced, dynamic environment, demonstrating the ability to manage ambiguity, shifting priorities, multiple dependencies, and evolving operating models.

Experience coordinating cross-functional delivery across both Technology and business teams is essential, alongside strong governance, reporting, and organisational capabilities.

We are looking for someone who is detail-oriented, pragmatic, and confident operating across complex environments, balancing competing priorities to ensure successful delivery outcomes.

Finally, it is essential that you have a strong understanding of marketing and branding functions, including familiarity with marketing terminology, agency processes, and industry best practices.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

What benefits are available to you?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development- with easy access to a wide range of training programmes
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.

   

  Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn- helping you support charities which mean something to you.

   

  Financial Wellbeing

• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
  • Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous – smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop)

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.

OurCoop and its family of businesses are trading names of Central England Co-operative Limited.