Partnership Lead

Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.

Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.

Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value.

Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide.

Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.

The Role

You will have some experience in digital marketing as well as people management. You will be fully accountable for driving customer relationships and revenue generation through the development of your retail accounts. You will have experience in digital marketing and a collaborative approach to working with others. You will be fully accountable for developing customer relationships and driving revenue growth across your retail accounts, while acting as a mentor and point of support for a Marketing Executive within the team.

This is a great opportunity to work with well-known brands in the UK. As the Partnerships Lead, Strategic Accounts, you’ll work closely with not only your own direct reports, but also with the wider account management team to build an educated, collaborative and efficient team atmosphere.

If you’re interested in working in high-growth field and want to be part of our mission to build the best loyalty programmes in the world, then look no further!

• Demonstrable experience in a leadership account management function, preferably within the digital marketing space
• People management experience is preferred
• Excellent communication and presentation skills
• Team player who can also work independently
• Excellent team and relationship-building abilities, with both internal and external parties
• Ability to work well under pressure, multitask, and maintain keen attention to detail
• Results-oriented negotiation skills, with client and stakeholders at all levels
• Organised and process-driven with the ability to manage multiple duties at one time
• Must be able to demonstrate an ability to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity
• Have an ability to think strategically and will possess a good eye for opportunities

Key Responsibilities

Strategic Partnership Development

• Develop and execute a strategic plan for establishing and nurturing partnerships that enhance the value of the company’s offerings
• Ensure the achievement of revenue and budget expectations
• Having an eye for revenue potential with the ability to support your direct reports with upselling/cross-selling opportunities

Negotiation and Contract Management

• Lead negotiations with potential partners to secure favorable terms and conditions that benefit both parties
• Draft review and manage partnership agreements ensuring all legal and business requirements are met

Relationship Management

• Build and maintain strong long term relationships with partners to ensure ongoing collaboration and mutual success
• Act as the primary point of contact for partners addressing any issues concerns or opportunities for growth
• Support clients and team members with program management tasks including strategic/tactical plans aimed to meet/exceed client’s objectives and goals

Performance Monitoring and Reporting

• Track and analyse the performance of partnerships using key metrics to assess their impact on the company’s goals
• Provide regular reports to senior management on the status and success of partnerships including recommendation for improvement or expansion

Team Management

• Oversee the day to day operation of the team, ensuring tasks are completed efficiently and on time
• Ensure levels of service are being met by your Account Managers and that client satisfaction is high
• Provide a point of escalation for your team members and help to nurture a dynamic team environment
• Support growth opportunities for Account Manager within the business.
• Assign task and responsibilities to team members based on their skills and areas of expertise
• Monitor team performance providing regular feedback and guidance to ensure high standards of work

Goal Setting and Achievements

• Set clear achievable goals and objectives in alignment with overall company goals
• Develop strategies and action plans to achieve these goals and track progress regularly

Performance Monitoring and Feedback

• Evaluate team members performance through regular reviews and provide constructive feedback
• Provide ongoing coaching and training to ensure upskilling and skill development
• Identify areas for improvement and offer training or development opportunities to enhance skills and performance
• Recognize and reward outstanding performance to motivate and encourage the team

• Annual Leave: 25 days + bank holidays
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown up to 6% matched contribution
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials