Head of Special Projects, Marketing

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role and team

We're looking for a Head of Special Projects to sit at the heart of the Marketing leadership team, driving the strategic initiatives that don't fit neatly into a single team's day today remit but are critical to the function's success. This role is part strategist, part operator, and part fixersomeone who can take ambiguous, high-priority problems, bring structure to them, and drive them to completion with and through the wider marketing organisation.

You'll work directly with the CMO and senior marketing leaders on the initiatives that matter most: new market or brand launches, major campaign or partnership rollouts, cross-functional transformation programmes, budget and process improvements, and the inevitable fires that need a safe pair of hands. This is a high visibility role for someone who wants exposure across the entire marketing function and the broader business.

What you will focus on

• Lead high priority strategic initiatives end to end from scoping and business casing through execution, working closely with marketing, product, data, finance, and regional teams.
• Act as a trusted right hand to the marketing leadership, translating strategic priorities into structured plans, workstreams, and measurable outcomes.
• Own cross functional programme management for major marketing initiatives (e.g. brand launches, agency transitions, martech implementations, org changes), ensuring clear ownership, timelines, and accountability.
• Identify and resolve operational bottlenecks within marketing, improving how the function plans, prioritises, and executes work.
• Prepare senior level materials board updates, strategy documents, business reviews synthesising complex information into clear recommendations.
• Drive process and efficiency improvements, including budget management, planning cycles, and marketing operating rhythms.
• Parachute into ambiguous or urgent problems across the marketing function, quickly building context and driving them toward resolution.
• Build strong relationships across the business, acting as a connective layer between marketing and other functions such as Product, Data, Finance, Legal, and Compliance.

What you bring to the table

• Significant experience (typically 6-10+ years) in strategy, consulting, chief-of-staff, business/marketing operations, or general management roles, ideally with exposure to marketing or growth functions.
• A track record of leading complex, ambiguous, cross-functional projects from scoping to delivery.
• Strong analytical and structured problem solving skills, with comfort moving between big-picture strategy and detailed execution.
• Excellent written and verbal communication skills, including experience preparing materials for senior stakeholders or leadership teams.
• Proven ability to influence and drive alignment across teams without direct authority.
• Comfort operating in fast-paced, ambiguous environments where priorities can shift quickly.
• Experience in fintech, payments, remittances, retail or a high growth consumer tech company is a strong plus.
• A genuine interest in Zepz's mission of making global money movement more accessible.

AI Literacy & Tools

As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.