Global Community Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Global Community Manager to join Wise’s Organic Social team.

Wise is already the #1 fintech brand on social media, but our community is where the next chapter of growth gets built. This role exists to turn the millions of people already talking about Wise into our most powerful content and advocacy channel.

This isn’t a traditional community management role. You won’t just be monitoring mentions and replying to comments. You’ll be launching new channels, shaping existing ones, and building strategies from scratch to drive user-generated content at scale. You’ll build relationships with real Wise users and feed their stories, frustrations, and ideas back to our content team to shape what we make next.

You’ll own how Wise shows up in the spaces where real conversations about money happen: Reddit, Threads, WhatsApp Communities, Instagram, expat forums, and whatever platform comes next. You’ll work closely with our organic social managers, product marketing, and customer support teams to make sure community insight shapes everything from content to product.

If you’re the kind of person who lives in the comment section, treats every conversation as a content idea, and knows how to turn engaged users into a thriving community, this is your role.

Launching and growing Wise’s community presence across Reddit, Threads, WhatsApp Communities, and new platforms as they emerge.

Key Responbilities:

• Building private communities where our most engaged users can connect, share feedback, and get early access to product updates.
• Creating community-first content that sparks real conversation across platforms, and driving user-generated content at scale through smart systems and incentives.
• Building relationships with Wise users to surface stories, pain points, and ideas that feed into our organic social content calendar.
• Running community initiatives like AMAs, feedback threads, beta testing groups, and user spotlights that give our most vocal users a platform.
• Building community guidelines, moderation frameworks, and response playbooks that scale across regions without losing authenticity.
• Upskilling our customer support teams on social engagement best practices so every Wise touchpoint feels consistent and human.
• Owning our social listening and sentiment reporting: tracking community health, share of voice, and competitor strategies, then translating it all into clear insights for leadership and product teams.

Qualifications

• You’re a strong community builder with 3–5+ years of experience in community management, social media, or audience development, ideally within fintech, tech, or a global consumer brand.
• You understand the culture and unwritten rules of Reddit, Threads, Discord, and WhatsApp Communities. You know that how a brand shows up in a subreddit is completely different from how it shows up on Instagram.
• You’re comfortable with social listening tools (Brandwatch, Sprinklr, Pulsar, or similar) and can turn raw conversation data into a clear picture of what people think and feel.
• You think in systems. You can build scalable playbooks and frameworks, not just reply to individual posts.
• You’re a strong writer with a natural, conversational tone. You can represent Wise without ever sounding like a brand account.
• You’re energised by building something new. This role has a lot of white space, and that excites you.
• You’re calm under pressure. You can handle a viral complaint thread without panicking.

Nice to Have

• Experience with crisis communications or reputation management in a regulated industry.
• Comfortable working with sentiment dashboards and NPS reporting.
• Multilingual skills, particularly in languages relevant to Wise’s key markets (Portuguese, German, Hungarian, Japanese, or others).
• Experience building ambassador or advocacy programmes from scratch.
• A portfolio or examples of community work you’ve led: sentiment shifts you’ve influenced, channels you’ve launched, or initiatives you’ve built.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

• Compensation: GBP 45000 - GBP 65000 - yearly