Ecommerce Operations Coordinator

Ecommerce Operations Coordinator

Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.

Overview

As our Ecommerce Operations Coordinator, you'll play a key role in creating a seamless and inspiring online experience for Boden customers around the world. Working closely with the Ecommerce Operations Manager, you'll help launch new products, support digital initiatives and keep our websites looking their best across multiple territories. With a keen eye for detail and a passion for ecommerce, you'll help bring the Boden brand to life online while supporting customer engagement and business growth.

Location: 3 days per week at our North Acton office, 2 days from home.

What You Will Do

• Manage and maintain Boden's online stores, ensuring a seamless, on-brand customer experience across all territories.

• Launch and optimise products, ensuring accurate content and a smooth path to purchase.

• Deliver on-site SEO and maintain high site standards through regular audits and continuous improvement.

• Identify, investigate and resolve website issues to enhance performance, customer experience and conversion.

• Support site enhancements and new features, partnering closely with Engineering and UX/UI teams.

• Collaborate with cross-functional teams on product launches, campaigns and sales, using insights to drive traffic, conversion and revenue growth.

What We Are Looking For

• 1-2 years’ hands-on experience managing complex e-commerce and/or multichannel websites and projects, ideally in a fast-paced retail environment.

• Experience working with Product Data Management software.
• Analytical, with strong problem-solving skills.
• Comfortable delivering results in a busy, fast-paced environment.
• Experience with Shopify or Shopify Plus.
• Good working knowledge of Microsoft Office, especially Excel.
• Experience with on-site SEO.
• Excellent people skills, with the ability to influence at all levels and a positive attitude.
• Flexible in your approach, with strong teamwork skills.

Our Behaviours

• At Boden, how we work matters just as much as what we deliver.

• We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.
• We care about doing a good job – and we care about each other. We’re always kind, often honest, and we will push for high standards without making it heavy.
• We know what we’re good at, we lean on each other when needed, and we show up as a team – taking ownership and getting things done together.

What We Offer

• Competitive salary & targeted annual bonus scheme

• Generous Boden clothing allowance
• 30% discount on all current clothing ranges
• 25 days holiday annual, plus Bank Holidays
• Online portal with an array of discounts on retail & entertainment
• Virtual GP Service for you and your household
• Free onsite parking and subsidised café

We want Boden to be the place everyone wants to work. Friendly, open, understanding and supportive. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.