Customer Digital & Content Apprentice - Ref: EE06326

Customer Digital & Content Apprentice (Level 3) - Ref: EE06326

Fixed Term 18-month contract

National Minimum Wage for Age:

21 and over: £12.84 per hour

18 to 20: £10.96 per hour

Under 18: £8.08 per hour

Are you creative, digitally minded, and passionate about engaging people through content? Do you enjoy storytelling, social media, and bringing ideas to life through video, graphics, and written content? If so, we want to hear from you.

We have an exciting opportunity for a Content Creator Apprentice to join our Customer Experience and Innovation team.

About the Role:

As a Content Creator Apprentice, you will support the creation of engaging, accessible, and user-focused digital content across multiple channels.

What You’ll Do:

• Support the creation and updating of web content using Drupal CMS
• Produce engaging social media content (text, images, video)
• Assist with digital campaigns and communications projects
• Create accessible content using multimedia
• Support video creation using digital and AI tools
• Monitor engagement and performance of content

Learning & Development:

You will complete a nationally recognised Content Creator Level 3 apprenticeship alongside on-the-job training.

For more information, contact: [email protected]

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 11th August 2026

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.