CRM Senior Analyst - Design & Delivery

Our Design & Delivery team plays a vital role in delivering relevant, timely and effective 1 to 1 communications for our members. Working closely with Planning, Creative and Performance teams, we help bring member engagement strategies to life across channels including email, mail, internet banking prompts and SMS.

We're looking for a CRM Senior Analyst to join the team and help shape how we connect with members. You'll combine channel expertise with a strong understanding of customer data and campaign delivery, helping us maximise the impact of our communications and deliver against Society objectives.

Reporting to a Design & Delivery Manager, you'll be part of a collaborative team responsible for supporting a wide range of member communications, from marketing and research activity through to proactive service and incident communications. It's a varied role that offers the opportunity to contribute to projects that improve our marketing effectiveness, drive member engagement and help us continually evolve the way we work.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.