CRM Executive

CRM Executive - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a CRM Executive to join DICE and focus on growing our partner network through high-quality, well-timed campaign execution.

At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.

About the role

As a CRM Executive, you'll own the delivery of curated campaigns end-to-end, working closely with Commercial, Brand and Music Partnerships, and cross-functional teams to ensure every new partner gets a strong start on the platform and that fans are connected to the right events at the right moment.

You'll work across a broad mix of campaign types, from brand and artist partnerships to new market rollouts and venue activations, keeping partner campaigns running smoothly as the business scales. You'll also support broader marketing and business initiatives as the team's remit grows.

You will

• Own end-to-end delivery of curated CRM campaigns globally, including build, QA, and send across email, push, and in-app.
• Create and manage the campaign calendar globally.
• Manage and execute brand partnerships and artist campaigns, taking full ownership of briefing, building, QA, and send.
• Work closely with the Sales team to activate new partners and support market expansion through targeted CRM campaigns.
• Act as the go-to CRM partner for Account Managers, supporting and advising on how to get the most from CRM.
• Use performance data to evaluate campaigns and continuously improve.
• Support broader marketing and business initiatives as the team's remit grows.

You are

• Genuinely passionate about live music and events.
• Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
• Organised and dependable, comfortable juggling multiple campaigns and partner timelines without dropping quality.

• A self-starter who takes ownership of tasks end-to-end with minimal oversight.
• Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
• Collaborative by nature, working well with senior team members and cross-functional stakeholders, including Account Managers, Partnerships teams, and Product.

You'll need

• 2–3 years' experience working in CRM for a consumer-facing app or digital product.

Experience in a B2C2B or marketplace-style business (bonus)

• Proven experience delivering end-to-end CRM campaigns across multiple channels (e.g. email, push, in-app).
• Hands-on experience with Braze or other similar ESP.

Experience with HTML and Liquid (bonus).

• It’s a plus if you have experience in using Looker, Amplitude or any other analytical tools.

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy.

We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans

If you would like more information about how your data is processed, please contact us.