CRM & Business Systems Specialist

CRM & Business Systems Specialist

Department: Operations Management

Employment Type: Full Time

Location: Speedy Freight- UK

Reporting To: Network Development Manager

Compensation: £35,000 - £40,000 / year

Description

Salary: 35-40k

Location: Knutsford (On site) Full Time | Permanent

At Speedy Freight, we're growing fast, and we're looking for someone who loves bringing together people, systems and data to make a real commercial impact.

This isn't a back-office CRM administration role. You'll become the go-to expert for HubSpot across our national network, helping teams get the very best from our business systems while providing the insight that drives better commercial decisions.

If you're someone who enjoys improving processes, building relationships, solving problems and making technology work for people, we'd love to hear from you.

What you'll do

• Manage and develop HubSpot CRM.
• Build reports, dashboards and commercial insights.
• Create workflows, automations and sales pipelines.
• Maintain CRM data quality and segmentation.
• Support sales and marketing lead management.
• Train and support HubSpot users across the business.
• Work with franchisees and managers to improve system adoption.
• Analyse sales performance and identify trends.
• Recommend process improvements that increase efficiency.
• Work with Marketing, Sales, Operations and IT on new system enhancements.

What you'll bring

• Experience using HubSpot CRM.
• Experience managing CRM data and reporting.
• Strong Excel skills.
• Experience building dashboards (Power BI desirable).
• Commercial awareness and analytical thinking.
• Excellent communication and stakeholder management skills.
• Experience improving business processes and user adoption.
• Confident delivering training and supporting users.
• Highly organised with strong attention to detail.

Desirable

• HubSpot Certifications.
• Power BI experience.
• Sales Operations, CRM Administration or Revenue Operations experience.
• Experience within logistics, transport or franchising.
• Knowledge of Marketing Hub and Sales Hub.
• Experience with CRM integrations.

Why join us....

At Speedy Freight, we're building smarter ways of working across our national network. This role offers the opportunity to influence how our CRM and business systems support commercial growth while working with teams across the business.

If you enjoy solving problems, improving processes and using data to drive better decisions, we'd love to hear from you.