Content Lead

We’re transforming how millions of people engage with their finances by delivering more relevant, timely and personalised marketing. Our aim is simple, to create customer marketing that meets real customer needs, supports better decisions and drives stronger commercial, customer and brand outcomes.

As a Content Lead in the Performance Marketing team, you’ll play a key role in shaping the communications our members receive. You’ll bring together strong content judgement, delivery leadership and a clear understanding of customer needs to help us create marketing that feels joined up, consistent and genuinely useful.

You’ll set the standard for how we communicate with customers across 1:1 channels, making sure every interaction reflects our tone of voice, meets our quality and compliance expectations, and works for both the channel and the wider customer journey.

At the heart of it all are our 18 million members. In every decision, you’ll balance customer needs, commercial priorities and brand considerations to help us deliver more effective and meaningful engagement.

This is a 6-month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.