Consumer Insight and Experience Manager

Consumer Insight and Experience Manager

Salary: £39,000 – £44,000 plus benefits

Reports to: Senior Consumer Insight and Experience Manager

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London with High flex with 1-2 days in the office,

Closing date: 9th September 2026 at 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment Process: Initial screening call and competency based interview

At Cancer Research UK, we exist to beat cancer.

We're looking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorate on an 12-month fixed-term contract covering an internal secondment. This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences.

Working alongside the Senior Managers in the Consumer Insight and Experience team, you'll lead insight projects to understand the attitudes and behaviours of our audiences and translate insight into actionable recommendations to inform proposition development and strategies.

You'll combine strong research expertise with excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation.

What will I be doing?

• Manage primary and secondary insight research projects, including commissioning market research agencies, establishing clear project objectives, managing project timelines, and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings

• Carry out end-to-end market research projects in-house, managing development of research materials, sampling, analysis and report writing

• Develop strong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insight projects or programmes of work to meet their goals.

• Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight

• Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including tracking programmes and Supporter Panel) ensuring the value of these tools is optimised.

What are we looking for?

• Extensive experience of using quantitative and qualitative market research techniques to drive actionable insight

• Significant experience of insight project delivery including writing briefs with clear, agreed objectives and delivering actionable outputs

• Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels

• Consumer focused and outward looking, with a strategic and analytical mindset and ability to identify broad themes from data

• Strong communication skills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments

• Proven experience of agency management

• Excellent project management and planning skills with ability to prioritise workload and manage ambiguity

• Strong core market research skills including survey writing & discussion guide development and relevant experience of data analysis (Excel) and data charting (PowerPoint). Experience of using SPSS an advantage

Our organisation values are designed to guide all that we do.

Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected].

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.