Account Executive (Wonderly)

Overview

Job Title: Account Executive

Brand: Wonderly

Reporting To: Account Director

Location: Twickenham, Greater London

Hybrid: Minimum 3 days a week in the office

Employment: Full time - permanent

Salary Range: £28,000 - £31,000

About The Job

Working within Wonderly

We are Wonderly, an award-winning progressive content marketing agency and part of Haymarket Media Group. We work with ambitious brands to deliver brilliant campaigns and communications across print, digital and live events. Our clients include Volkswagen Group UK, Tillington Gardens, Motability, The Society of Radiographers and the CIPD, to name a few.

As part of Haymarket Media Group, we have all the benefits of an independent agency but with none of the downsides. Our culture is inclusive and collaborative and reflects the diverse group of brilliant people who work here. We are committed to creating a work-life balance that brings out the best in everyone, while having a bit of fun along the way. As a small agency, everyone also has the opportunity to make a meaningful impact.

The Role

The Account Executive will coordinate the day-to-day delivery of high-quality client campaigns across print, digital and live activity. Acting as a central point of coordination, the role will support client relationships, content production, events and photoshoots, while maintaining accurate account administration and reporting.

Working in a fast-paced and collaborative agency environment, the role requires excellent organisation, attention to detail and the ability to manage multiple priorities. The Account Executive will be supported to develop their skills and take on greater account responsibility over time.

Responsibilities

Key Responsibilities

Client & Account Management

• Act as a reliable and professional day-to-day point of contact, building positive client relationships and developing an understanding of their objectives, priorities and requirements.
• Anticipate client needs, manage expectations and respond to queries in a timely and appropriate manner.
• Maintain clear communication with clients and internal stakeholders, providing appropriate updates on progress, actions and delivery timelines.
• Support the delivery of high-quality work that meets agreed client briefs, budgets and deadlines.

Campaign Delivery

• Coordinate end-to-end campaign workflows, ensuring briefs, responsibilities, actions and deadlines are clearly understood.
• Work closely with Design, Editorial, Ad Operations, Print Production and other internal teams to support effective delivery.
• Maintain accurate project plans and timelines using Monday.com or other agreed project-management systems.
• Identify potential risks, delays or changes in requirements at an early stage and work with the Account Director and relevant teams to resolve or escalate them.
• Help ensure that final deliverables are accurate, appropriately approved and supplied in accordance with the agreed brief.

Events and Photoshoot Production

• Coordinate project timelines, actions and logistical requirements for client events and photoshoots, including Motability’s Scheme Live event.
• Track incoming products, inventory and other materials, ensuring all required items are accounted for and ready for the event or shoot.
• Coordinate with internal teams, venues, contributors, suppliers and other external partners where required.
• Provide on-site support at events and photoshoots, helping to ensure activity runs smoothly.

Reporting and Account Administration

• Assist in preparing clear and accurate client presentations and compiling post-campaign reports..
• Raise requisitions and maintain accurate records of contributor and supplier costs.
• Coordinate with the Billing team to support accurate and timely invoicing.
• Support the Account Director with account forecasts, cost tracking and other financial administration.

Teamwork and Development

• Work collaboratively with the wider client services team and colleagues across different disciplines.
• Contribute to project reviews and share learning that may improve future campaigns, processes or client outcomes.
• Continue to build knowledge of Wonderly’s clients, services and delivery processes.
• Respond positively to feedback, take an active role in personal development and assume greater account responsibility as experience develops.

Key Relationships

The Account Executive will report to and work closely with the Account Director to coordinate account activity, maintain forecasts and support the effective delivery of client work.

The role will build positive day-to-day relationships with client contacts and act as a link between clients and the internal teams responsible for delivering their campaigns.

Internally, the Account Executive will collaborate with colleagues across Client Services, Design, Editorial, Ad Operations, Print Production, Events and Billing. The role may also coordinate with contributors, suppliers, venues and other external partners in support of campaigns, events and photoshoots.

Skills / Experience / Knowledge / Minimum Criteria

Knowledge, Skills & Experience

Knowledge

• Understanding of the principles of client service and account coordination within an agency, media or comparable environment.
• Awareness of how campaigns and content are delivered across print, digital and live channels.
• Understanding of project workflows, timelines, budgets and the importance of accurate record keeping.
• Working knowledge of Microsoft Office and Google Workspace.
• Understanding of project-management tools such as Monday.com, or the ability to learn new systems quickly.

Skills

• Strong written and verbal communication skills, with the confidence to communicate professionally with clients, colleagues and external partners.
• Excellent organisational and planning skills, with the ability to coordinate multiple projects and competing priorities.
• Excellent attention to detail and a commitment to producing accurate, high-quality work.
• Ability to plan ahead, track actions and deadlines, and identify potential delivery risks.

Experience

• Approximately one to two years’ relevant experience within an agency, media or comparable client-facing environment.
• Experience coordinating deliverables with cross-functional teams and working to agreed briefs and deadlines.
• Experience supporting client relationships and communicating with external stakeholders.
• Experience supporting the delivery of campaigns, events, photoshoots or content production would be advantageous.
• Experience supporting account administration, reporting, budgeting, cost management or invoicing would be an advantage.

About You

You will be:

• Highly organised, dependable and proactive, with the ability to anticipate what may be required.
• Client-focused and committed to building trusted professional relationships.
• Calm and solutions-focused when managing multiple priorities or tight deadlines.
• Adaptable and comfortable responding to changing client or project requirements.
• Curious, receptive to feedback and motivated to develop your skills.
• Collaborative, inclusive and respectful when working with clients, colleagues and external partners.

What Success Looks Like

Success in this role will typically be demonstrated through:

• Consistent delivery of accurate, high-quality work against agreed briefs, timelines and budgets.
• Positive and trusted day-to-day relationships with clients and internal stakeholders.
• Effective coordination of campaigns, events and photoshoots, supported by clear plans, communication and timely escalation of risks.
• Accurate and timely account administration, reporting, cost tracking, forecasting and billing support.
• Effective use of Monday.com and other agreed systems to maintain accurate project information.
• Strong collaboration across Wonderly and the wider Haymarket teams involved in client delivery.
• Continued development of client-service knowledge and increased ownership of account activity over time.

Additional Information

Why work with us at Haymarket?

Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.

Our benefits include:

Our Company benefits:

• 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
• Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ days
• Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments
• Generous contributory pension scheme
• Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more

Disability Confident Employer

We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.

To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at [email protected].

More about Haymarket

Working here means being part of a commitment to shaping a better future. As a proudly Certified B Corp™, we are part of a global movement of businesses acting as a force for good. Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion. This commitment to balancing profit with purpose is deeply embedded in our culture, reflected in our values of Integrity, Respect, Creativity, Innovation, and Expertise.

We invest heavily in our people. From professional development and internal training to mentorship and coaching. Our certified Disability Confident status has fostered an environment where all employees feel supported, valued, and can ask for workplace adjustments without fear of judgment.

Our valuable partnerships for good globally mean colleagues are always up for taking on a new charitable challenge, utilise their volunteering day and go out of their way to support their local communities.

We know how important a healthy work-life balance is too. Our flexible hours and hybrid working model means employees are expected to be in the office at least three days a week and can work remotely for the remaining two. This means we thrive together when we collaborate in person, fostering stronger connections and creativity, but still allowing for flexibility outside of those times.

As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability. In line with our dedication to fairness and transparency, we are also proud to be a We Show the Salary employer, pledging to always include pay details on our job adverts.

Join us and be part of award-winning teams and a culture that is truly unique - a place to grow, feel inspired, build a brilliant career and make a difference.