Client Manager – Leading Shopper Marketing Agency | Major Retail Brand | Leeds/Remote | up to £48k + bonus

The Agency

Our client has an extraordinary culture built by exceptional people and it’s because of this that they have been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years.

The Role

The agency are looking for a Client Manager to be responsible for the delivery of all media across all channels in your category area and working alongside the commercial teams, driving successful campaign delivery for the media centre. It will be key for you to build strong relationships with your key stakeholders, both internal and external, using effective communication skills to support the total business commercial goals and targets. You will successfully manage and deliver campaigns through your team, ensuring all processes and guidelines are adhered to, while mitigating any revenue risk and championing a selected media channel, supporting new propositions and processes, working closely with the relevant internal teams.

Key Responsibilities

• Owning and managing the full end-to-end delivery in your area across all monetised channels, ensuring deadlines are met and the media is delivered as per the SLAs.
• Ownership of reporting on agreed key deliverables to the Senior Client Manager and the wider business.
• Line management of direct reports, holding weekly 121 meetings, creating workplans, hosting appraisals, and tracking their day-to-day output and progression.
• Ensuring all monetised media in your area is delivered seamlessly while mitigating any revenue risk. You will be a key point of escalation for resolution management.
• Ownership of a media channel and/or process, championing the process and the execution of media in this area.
• Building strong relationships with your clients, internal and external teams to drive collaboration across all functions. You will work closely with your commercial counterparts, delivery teams, and innovation teams to ensure cross-collaboration and alignment on your workstreams.
• Delivering training sessions to clients where required to support seamless co-ordination.

About you

• Experience working within a creative agency with a focus on integrated shopper marketing. This is not a sales-focused role.
• The ability to work with multiple stakeholders (internal and external).
• Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients.
• The ability to work in and adapt to an ever-changing, fast-paced, challenging environment.
• The ability to manage a team and upskill through training.
• Direct line management experience, or strong evidence of mentoring.
• An interest in working and growing a career within a marketing agency.
• Can work from the Leeds office a minimum of 2 days a week.

For further information apply today or contact hayley@direct-recruitment.co.uk