European Client Services & Social Media Executive
London, London, United Kingdom

Job Summary

Occupation Social Media
Specialty Client Services Executive
Salary £25,000 – £28,000 yearly
Location Birkenhead, Merseyside, United Kingdom
Visa Sponsorship No

Job Description

Last Update: 11/16/23

Fantastic new job opportunity to join a progressive eCommerce company of consumer and leisure products. They now need to a Client Services & Social Media Executive to manage all client activity in the European countries as well as the website social media presence. Location of the jobBirkenhead, near to Liverpool (NW of England)Language requirements for the jobFluent in English AND fluent in 1 European language (ideally German or French or Dutch or Italian or Spanish but all language considered)Company backgroundOur client is successful eCommerce company trading internationally with a specialist range of products. Job responsibilities of the Client Services & Social Media ExecutiveIn order to manage all online client sales order activities and social media platforms for their European sales markets, they wish to recruit a Client Services & Social Media Executive. Supporting customers by email, phone or through social media, as well as assisting with website content, your role will have the following responsibilities:

  • Manage on-line customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and the order is scheduled into production in time to meet the agreed delivery date
  • Effectively handling and being accountable for all types of order entry and payment transactions
  • Seek order progress information from other departments through positive communication and collaboration
  • Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
  • Ensure that incoming telephone calls are answered in a professional and timely manner
  • Provide a friendly, responsive and professional service to all customers, presenting a positive impression of the business and products
  • Writing & Upload of Blog posts on the company’s e-commerce site
  • Social media accounts management (writing and scheduling posts)
  • Editing of transactional e-mails as and when required
  • Managing the translation of store front content

The successful candidate background

  • Fluent in English AND fluent in 1 European language (ideally German or French or Dutch, or Italian or Spanish but all languages considered)
  • Proven experience within a commercial environment
  • Previous exposure to e-commerce web sites & digital marketing
  • Experience in on-line B2C environments
  • Graduate in Business or similar degree is preferable.

Salary, benefits and working hours£25,000 - £28,000 Depending on skills, experience & language proficiencyTo apply for this exciting opportunity, please send your CV to us immediately.