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Sales and Service Manager
Reed.co.uk
London, London, United Kingdom

Job Summary

Occupation Sales
Specialty Business Development Manager
Salary £30,000 – £36,000 • yearly
Location Oxford, Oxfordshire, United Kingdom
Visa Sponsorship No
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Job Description

Last Update: 11/16/23
Job Title: Sales and Customer Service ManagerSalary: £30,000 - £36,000 with performance bonuses. Negotiation is possible for candidates with industry expertise and exceptional skills.Location: OxfordAbout the client:Our client is an independent and steadily expanding family-owned roofing merchant that has been serving Oxfordshire for nearly 50 years. They encourage individuals who are passionate about sales, customer service, and team collaboration to apply and embark on an exciting career journey together.About the role:Our client is looking for a candidate that is dedicated to achieving sales growth and delivering exceptional customer service. Our client is committed to continuous improvement and are seeking a dynamic and self-motivated Sales and Customer Service Manager to join their team. While experience in the Roofing or Merchants industry is advantageous, it is not essential, as we value individuals who thrive in a team-oriented environment and are driven to succeed. Join our fast-growing company and embark on a rewarding career path with ample opportunities for progression.As the Sales and Customer Service Manager, your primary responsibilities will include:Overall Branch Management:
  • Assume overall responsibility for the branch, including sales, stock, and staff management
  • Motivate and lead the branch team by setting a positive example
Sales Growth:
  • Proactively work to increase sales while maintaining margins
  • Handle customer inquiries and orders, demonstrating effective sales techniques
Staff Development:
  • Provide training and conduct regular staff appraisals to foster professional growth
  • Ensure a high level of competence within the team
Stock Management:
  • Maintain efficient control over stock levels and inventory
  • Oversee the planning and execution of bi-annual stocktakes
Customer Service Excellence:
  • Supervise the trade counter to ensure exceptional customer service
  • Manage customer and supplier returns efficiently
Health and Safety:
  • Uphold and enforce health and safety standards within the branch
  • Promote a safe working environment for all staff
Logistics and Operations:
  • Oversee customer deliveries to ensure timely and accurate distribution
  • Open and close the branch each day, ensuring proper security protocols
To excel in this role, you should possess the following qualifications and qualities:
  • Strong work ethic and self-motivation
  • Ability to perform effectively under pressure
  • Previous sales experience is essential
  • Prior experience in the roofing or merchants' industry is advantageous
  • Full UK driving license is mandatory
Working Hours:
  • Monday to Friday: 7:00 AM - 4:30 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Job Types: Full-time, Permanent
For more information call Harry in our Didcot branch