Sales (Move) Executive - Home Set Up Service

Up to £25,000 (Basic) and £32,500 OTE

Our Client:

Our client is the complete home setup service. They understand moving home is not just exciting, it’s stressful and emotional, too. That is why they have one goal: to make moving home easier.

They have about creating something to make it easier for not only buyers and sellers, but tenants and landlords. They use the very latest technology to provide customers with a simple and efficient service. But it’s the lovely people behind the fancy computer algorithms and on the end of our telephones that make them special.

What you'll get:

Our clients approach to business makes them different. They believe in the three P’s: People, Planet and Prosperity. Meaning they’re not just a commercial company, but an ethical one. And decisions are driven by doing good. They are proud to be a certified B Corporation. Having this accreditation means they carefully consider the impact of decisions on their people, customers, suppliers, community and the environment. This is reflected in their benefits:

Leave

• 24 days annual leave plus bank holidays
• Your birthday off as a FREE extra day of holiday
• Ability to purchase up to 5 extra days Annual Leave
• Enhanced Maternity and Paternity Leave
• Bereavement and Compassionate Leave
• Sabbatical Policy

Wellbeing

• Access to an Independent Wellbeing Coach and Wellness events
• Flexible/hybrid working
• Access to Mental Health First Aiders
• Access to the Calm App
• Free flu vaccines
• Cycle to work scheme

Sustainability

• We’re B Corp certified
• 1 Mangrove Tree planted for every new hire and every year thereafter
• Regular charity events/volunteering opportunities
• Sustainability incentives

Financial Health

• Living Wage Employer
• Company Pension
• Monthly bonus and regular sales incentives
• Company sick pay
• Free use of our services
• Share scheme

Other benefits

• Casual dress
• Annual summer day out and Christmas party
• Monthly company days
• No weekend or evening working
• A super-friendly, supportive and productive team environment
• Excellent progression opportunities
• Access to 1000’s of online training courses
• Referral scheme
• Tech Scheme

The Role:

Our client is accelerating their growth and are looking for the right individual to join the Home Setup team as a Move Executive. The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including, telephony, live chat and email.

What you’ll be doing:

• Contacting home movers over the telephone, booking them in for a home setup call with one of their Sales Specialists
• Explaining to customers how they can help them throughout the move process and the associated benefits i.e. saving time, hassle and money
• Dealing with any objections and using closing techniques
• Working to achievable targets
• Ensuring that our customers receive outstanding levels of service
• Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA’s
• Responding to incoming customer queries via live chat
• Answering general customer queries via our inbound lines
• Providing appointment support (eg. rearranging appointments) for the Sales Specialist team ensuring they have quality appointments in their diaries
• Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service

What they're looking for in you:

• Confident & natural communicator
• Great people skills with a positive mindset
• Exceptional attention to detail and organisational skills
• Experience of a contact centre environment
• Comfortable with a phone-based role
• Customer centric and ethically-minded
• Experience using CRM or similar database software
• A passion for helping make the world a better place

Apply today, they can't wait to hear from you!