Retail Senior Customer AssistantFrimley Park Hospital, SurreyOverviewRoyal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.We are now looking for a Retail Senior Customer Assistant to join us on a full-time, permanent basis.The RoleAs a Retail Senior Customer Assistant, you will work alongside a friendly team to support the day-to-day management of our shop in Frimley Park Hospital.In this role, you will be responsible for:- Providing friendly, helpful and efficient service at all times- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments- Operating the till and cashing up- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy- Ensuring that all stock and displays are replenished regularly and ordering supplies if required- Supervise the site and the team in the absence of the Retail Service ManagerPlease note, some roles will involve pushing loaded trolleys of stock for long distances.Working HoursThis is a permanent, full-time role working 35 hours per week across five days. Shift times are between 06:30 and 20:00. Shifts are 06:30/07:00 - 14:30/15:00 and 12:30 - 20:00.What you’ll needWorking in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.- Experience at supervisory level within a similar retail environment- Knowledge of EPOS systems- Knowledge and experience of general administrative processes- Excellent customer service skills- Ability to proficiently use standard IT systems- Good literacy and numeracy skills- A willingness to work flexible hours to fit with the trading hours of the sitesWhat you get in returnWe’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:- Salary of £19,783.05 per annum- 26 days’ holiday plus paid statutory Bank Holidays- Ten weeks’ company sick pay following successful completion of probation- A great pension scheme- 2 x Salary Death in Service Benefit, subject to qualification- Enhanced Family Leave schemes- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online- A 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included- Extensive online and on the job training to ensure you will succeed in your role- Opportunities to discuss flexible working- Opportunities to develop new skills and progress your career- The chance to make a positive, lasting impact that changes lives, communities and societyRoyal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.How to applyTo apply for the role of Retail Senior Customer Assistant, please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.Join Royal Voluntary Service and together we can change lives, change communities and change society.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Senior Retail Assistant, Senior Shop Assistant, Senior Café Assistant, Store Supervisor, or Senior Customer Service Assistant.