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Customer Relations Officer
London, London, United Kingdom

Job Summary

Occupation Public Relations
Specialty Customer Strategist
Salary £25,000 – £25,000 yearly
Location West Malling, Kent, United Kingdom
Visa Sponsorship No

Job Description

Last Update: 11/16/23

Do you have experience in an outbound calling Customer Service environment?

Do you have a good eye for detail?

Are you confident in the use of Excel, CRM's and Databases?

Our client, an award-winning professional services firm, are undergoing a significant period of transformation and are looking to recruit a confident, articulate Customer Relations Officer on an 8 Month FTC to assist with the validation and update of customer information.

Responsible for contacting existing customers via telephone you will seek to:

  • Manage multiple customer databases to obtain accurate and up-to-date customer information.
  • Assist customer's with account migration to an online portal.
  • Review documentation, identify missing information and update accordingly.
  • Review aged invoices and follow up on payment.
  • Track the progress of each customer and provide update reports to the Project Owner.

The successful candidate will possess:

  • Experience within an outbound calling environment.
  • A confident telephone manner.
  • Accurate data entry skills.
  • Strong problem solving skills.

This is a fully office based position, Monday-Friday 9am-5pm. In return for your expertise our client offer newly refurbished offices, free on site parking, a generous pension, private health care and prorated 30 days holiday plus Bank Holidays.

Please send in your CV or call Gareth in the office for more information