This job is archived
Digital Account Manager
London, London, United Kingdom

Job Summary

Occupation Digital
Specialty Digital Account Manager
Salary £40,000 – £45,000 yearly
Location Cambridge, Cambridgeshire, United Kingdom
Visa Sponsorship No

Job Description

Last Update: 11/16/23
* Office Based Role - Little Shelford* £40,000 - £45,000We are looking for an experienced and self-driven Digital Account Manager to join our team! As a Digital Account Manager at Cambridge Creative, your main duty will be to develop and manage digital marketing strategies and campaigns with our clients and help them achieve their digital marketing goals.Some of their goals may include better online presence and impressions, better lead generation or more streamlined marketing and sales processes.Your role will be extremely important for customer success, satisfaction, and ultimately, loyalty. Duties and responsibilities:* Day-to-day responsibility for the agency's key accounts alongside the account director. The job will involve advising clients, interpreting clients' requirements and suggesting new ideas around all aspects of digital marketing.* Managing on-going improvement plans across clients' websites and CRM systems (experience with Hubspot is an asset)* Implementing and evolving digital marketing strategies, as well as developing/progressing tactical activity. Discussing and setting KPIs with clients. * Attending client meetings - This will involve directing the progress of the meeting, preparation in advance of meetings and processing afterwards, including creating and circulating the agenda, producing accurate contact reports and taking responsibility for ensuring actions resulting from meetings happen as agreed.* Nurturing client relationships and demonstrating ability to up-sell additional services across a multitude of digital channels.* Responsibility for working with other departments within the company, for example creative and development, to ensure that client's requirements are effectively executed and delivered to agreed timescales.* Analyse, prepare and present digital campaign reports. The ability to analyse marketing results and communicate effectively both the positive and negative, and make recommendations for further improvement.* New business prospecting and pitching, working towards a new business target.* Keep abreast with new digital technology.Digital Account Manager requirements:* Experience of dealing with clients at a senior level, instigating and leading meetings.* A commercial approach to digital account management and delivery.* Experience and a strong understanding of digital marketing channels such as, website, CRM, email marketing, online advertising, SEO and social media.* Experience in end-to-end delivery of large-scale website projects.* Experience in managing on-going improvement plans on Hubspot.* Able to act on own initiative to problem solve, but also be able to collaborate with an established team and extended teams.* Good organisational & time management skills.* Confident, outgoing & able to present well on a professional and personal level.* Someone who is able & willing to take ownership of making decisions and be accountable & take responsibility for those decisions.* Someone in whom the company has total confidence to go out and represent the company to its clients.