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(Archived) Digital Account Executive / Account Manager

Last Updated: 1/04/22

Job Description

Digital Account Executive / Account Manager, Central London – Up to £35k DOE plus benefits

This leading digital agency transform organisations through a world class research, design, data and technology culture, delivering better digital and multichannel experiences. They combine depth of expertise with a breadth of experience, working across both public and private sector to deliver tangible outcomes in partnership with their clients, built on a philosophy of transparency, collaboration, and agility. They’re looking for a new, ambitious Account Executive / Account Manager to join their team.

This Digital Account Executive / Account Manager role will span digital channels including:

  • Customer journeys and personalised email communications
  • Data strategy & data management
  • CRM strategy
  • Business insights, data analytics and data science
  • Helping their clients to get value from their investment in MarTech solutions (such as Adobe and Adestra)

The key responsibilities of this Digital Account Executive / Account Manager are:

  • Translating client requirements into Statements of Work including objectives, component tasks, timeline, costs, and resourcing
  • Ensuring all requests for data from the client are presented appropriately and insight is added and understood by the client and the wider team
  • Producing and managing personalised campaigns across email / SMS/ other channels
  • Proactive management of delivery teams, liaising with the resource manager, client and other agencies as required
  • Accurate management of the financial processes relating to individual client projects, overall client budget and internal reporting
  • Keeping status reports / tracking systems up to date and stakeholders informed of progress / schedule changes
  • Answering client questions and resolving client issues when they occur
  • Keeping the Senior Account Director informed on a regular basis and escalating any areas of concern
  • Building strong working relationships, not only with the clients, but other agency partners
  • Proactive review and recommendation of improvements to processes and procedures
  • Sharing best practice and knowledge across the team
  • Being on site and working from client offices, potentially 1-2 days a week  

The key skills / experience of this Digital Account Executive / Account Manager are:

  • A commitment to client satisfaction through impeccable client servicing, handling, and reporting
  • Attention to detail in interpreting requirements, achieving client approval, and briefing projects to delivery colleagues
  • Curiosity to question whether something is correct – copy, links or audience targeting
  • Organised and structured in approach to time management across multiple tasks and deadlines
  • The ability to prioritise and re-prioritise workload
  • A positive, collaborative approach to working across multi-discipline teams internally, across Engine and externally across Client and Client partner teams
  • Highly proficient in using Microsoft Office tools - Word, PowerPoint, Excel

The benefits on offer for this Digital Account Executive / Account Manager include:

  • Holiday entitlement, 28 days with the option to buy/sell up to 5 days
  • Day off (on or in the week of) your birthday
  • Pension eligibility, up to 5% matched contributions
  • Healthcare eligibility, private healthcare with Vitality, option to buy discounted family cover
  • Cycle to work scheme
  • Gym discounts
  • Regular social events/activities
  • Life Insurance

Are you the Digital Account Executive / Account Manager that’s enthusiastic about what they do, motivated, full of ideas and fanatical about technology?

If so, please get in touch quoting job reference SS650.

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Company Details

London, London, United Kingdom