Client Services Manager (Email Marketing)

Client Services Manager (Email Marketing)

Location: Head Office - Milton Keynes
Contract: Full time, Permanent
Salary: £30,000-35,000 per annum
Benefits: Competitive salary Gym membership Life cover Company pension Performance related bonus scheme


As Client Services Manager, reporting to the Head of Client Services, you will be responsible for the scoping and delivery of email and SMS marketing projects, campaigns, and tasks for all our clients.


Key Responsibilities

• Design, build and deploy best-practice, best-in-class SMS & email campaigns and templates for our clients, including data segmentation
• Review and report on campaign performance, providing insight and expert advice on how to improve
• Manage the team of Client Services Execs, providing support, training and allocate work according to capacity
• In conjunction with the Customer Success Managers, scope, manage and deliver client projects within current business policies and legal compliance
• Communicate project progress both internally and externally with stakeholders, managing expectations
• Collaborate with all other teams to learn and build knowledge about new partnerships and integrations, ensuring that this knowledge is passed on to your team
• Develop and improve processes and be the go-to expert on all client services matters
• Deliver on operational targets, and work with the leadership team to ensure the business achieves financial goals
• Provide support to the Head of Client Services in leading the team and developing and evolving processes to ensure the efficiency of the team and the wider business

• Driven - ambitious to achieve goals and grow
• Adaptable - in adopting new tools, systems and processes quickly
• Disciplined - able to prioritise and organise tasks
• Confident - in all communication, written and verbal
• Proactive - able to take initiative and be happy to work independently when needed
• Organised – highly organised with project management skills
• Team player - working collectively to learn and support success
• Focused – with great attention to detail
• Leader – recruit, inspire, motivate, train and mentor

• Fast-growing business with opportunities for career development
• Flexible working environment
• Competitive salary and benefits 

• Bachelor's degree or equivalent experience
• Proven track record in email marketing
• Knowledge of Klaviyo, Bloomreach or MAPP would be an advantage
• Creative email design experience