Communications and Engagement officer

Exeter, Devon, England
11 Jun 2021
09 Jul 2021
Marketing Disciplines
PR and Communications
Industry Sector
Public Sector
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side

An exciting communications contract supporting change.

Your new company

A forward thinking public sector organisation based in the South West with remote working available.

Your new role

  • Supporting the Communications and Engagement Lead through a period of change.
  • Contribute to the development of C&E plans which set out purpose, objectives, key messages, approach, segmented audiences, tactics, milestones and evaluation.
  • Ensure the plans are in organisation templates and are developed using modern and appropriate evidence-based communications and engagement practices.
  • Attend Integration Programme communications, stakeholder and programme meetings to present information, advise on communications needs, encourage discussion and feedback in order to formulate communications and engagement plans and devise the most creative, practical and cost effective solutions.
  • Support communication and engagement with staff and services, patients with lived experience of our services and patients from hard to reach groups. Support the Programme to ensure their feedback, expertise and insight is used to inform and develop our plans
  • Ensure that in communicating we always take account of the diverse needs of our audience (for example, making sure we use clear language; recognising the needs of people whose first language is not English, or who are partially sighted).

  • Deal with a range of highly complex and/or sensitive situations where a high level of communication is necessary, imparting such information in possible hostile, antagonistic or emotive atmospheres often against significant barriers to acceptance i.e. presenting information about performance and change including presentations to large stakeholder groups.

What you'll need to succeed

  • The post holder will be expected to provide communications, and reputational management advice to the Programme team, Board, executive team and other senior managers and clinicians.
  • They will act as a communications link between the Trust and stakeholders including local community, government departments, professional bodies, local and national government.
  • They will provide and receive highly complex, sensitive and commercially confidential information where the aim is to gain greater understanding and/or consensus.
  • They will be required to present on sensitive issues to large groups. At times, the work of the Trust and planned service developments will result in contentious and sometimes hostile discussions. This requires compassionate, clear communication and relationship skills to ensure stakeholders receive the facts and journalists receive accurate briefings.
  • In addition, the post holder will be required to communicate and develop relationships with existing key stakeholders and establish new relationships within the community. This will establish a means of reciprocal feedback to ensure and demonstrate inclusive engagement practice and an organisation that listens. The topics of discussion can range from feedback about personal experiences of care to proposed service changes that can be met with widespread public opposition.
  • At all times, the post holder will be expected to display empathy and reflect the values of the organisation.

What you'll get in return

  • Flexible working options are available
  • Gain experience of working on an exciting project

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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