Customer Advocacy Lead

Oxfordshire, England
26 May 2021
23 Jun 2021
Marketing Disciplines
Industry Sector
Contract Type
Work Experience Level
Head of
Agency-side or Client-side
Client Side

Customer Advocacy Lead
£450-500 per day (umbrella)
3- 6 months
Oxfordshire - Flexible working options available

I am currently working with a leading telecommunications and technology organisation.

Due to an increase in activity, my client is actively looking for a Customer Advocacy Lead to join their organisation. This role will develop, launch and run the Customer Advocacy Programme. This role will be responsible for driving intimacy with our Corporate customers and building credibility in the industry.


  • Responsible for building and launching an end-to-end customer advocacy programme aligned business needs and to customer lifecycle journeys.
  • Work with stakeholders and take responsibility for identifying customer references aligned to portfolio growth areas and key marketing initiatives.
  • Foster a sense of community among loyal advocates. Develop and execute customer feedback events (Advisory Boards and Summits, roundtables, etc.).
  • Ensure produced assets are in relevant marketing communications campaigns or via marketing channels including PR, blog posts, webinars, podcasts, digital and social campaigns and web pages.

Personal Profile

  • Experienced B2B marketing and customer engagement professional with demonstrated experience launching and running Customer Advocacy Programmes.
  • A proven track record of stakeholder relationship management, influencing sales leaders, partners and other stakeholders (including internal stakeholders)
  • Proven ability to organize and run large-scale programmes in large matrixed organisations

This is a great opportunity for a Customer Advocacy Lead, Communications Consultant, Marketing Communications Manager, or Stakeholder Relationship Manager.

If you are interested in this role, please contact Chloe Williams on 01865 972130 or

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