Customer Advocacy Lead

Location
Oxfordshire, England
Salary
Negotiable
Posted
26 May 2021
Closes
23 Jun 2021
Ref
3992631
Marketing Disciplines
B2B
Industry Sector
Telecoms
Contract Type
Contract
Work Experience Level
Head of
Agency-side or Client-side
Client Side

Customer Advocacy Lead
£450-500 per day (umbrella)
3- 6 months
Oxfordshire - Flexible working options available

I am currently working with a leading telecommunications and technology organisation.

Due to an increase in activity, my client is actively looking for a Customer Advocacy Lead to join their organisation. This role will develop, launch and run the Customer Advocacy Programme. This role will be responsible for driving intimacy with our Corporate customers and building credibility in the industry.

Responsibilities

  • Responsible for building and launching an end-to-end customer advocacy programme aligned business needs and to customer lifecycle journeys.
  • Work with stakeholders and take responsibility for identifying customer references aligned to portfolio growth areas and key marketing initiatives.
  • Foster a sense of community among loyal advocates. Develop and execute customer feedback events (Advisory Boards and Summits, roundtables, etc.).
  • Ensure produced assets are in relevant marketing communications campaigns or via marketing channels including PR, blog posts, webinars, podcasts, digital and social campaigns and web pages.


Personal Profile

  • Experienced B2B marketing and customer engagement professional with demonstrated experience launching and running Customer Advocacy Programmes.
  • A proven track record of stakeholder relationship management, influencing sales leaders, partners and other stakeholders (including internal stakeholders)
  • Proven ability to organize and run large-scale programmes in large matrixed organisations


This is a great opportunity for a Customer Advocacy Lead, Communications Consultant, Marketing Communications Manager, or Stakeholder Relationship Manager.

If you are interested in this role, please contact Chloe Williams on 01865 972130 or

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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