Senior CRM Producer/Project Manager | London | £55K
Top London Customer Experience agency is looking for an experienced CRM Producer
This agency is a driving force for delivering some of the best customer experience programmes for some of the world’s leading brands. They create smart, behaviour-driven ideas using big data, emerging technology and creative strategy which produce meaningful experiences across the entire length of the customer journey.
The culture is fun, supportive and progressive and the offices, on the days you chose to go in are state of the art.
You will have a passion for not just delivering great work on time and on budget, but in understanding the strategic, creative and business objectives of our clients and working to ensure that the work that leaves our ‘building’ delivers on all fronts.
Experience in CRM is required for this role, with an integrated or digital background a plus.
Client handling skills are important, you will be comfortable building relationships and working directly with external stakeholders to deliver a programme of work across a large account.
You will be responsible for delivering a portfolio of CRM and CX projects.
You will be involved in the full project lifecycle from kick off through to delivery, managing the scope, resources and timings throughout and ensuring we deliver projects on time and on schedule.
You will be capable of managing several large projects with different teams at the same time.
You will be ideas driven, articulate, a problem solver and able to motivate a variety of teams that will be key to the successful delivery of projects.
You will be working on a large automotive account with numerous sub-brands. The scope of the account covers, updates and maintenance of CRM communications and the development of creative engagement ideas through our agency team.