Head of Client Services
- Recruiter
- Elevation Recruitment Group
- Location
- Rotherham, South Yorkshire, England
- Salary
- £45000 - £55000 per annum + benefits
- Posted
- 10 Feb 2021
- Closes
- 10 Mar 2021
- Ref
- MASH-33742
- Marketing Disciplines
- Production
- Industry Sector
- Agency
- Contract Type
- Permanent
- Work Experience Level
- Head of
- Agency-side or Client-side
- Agency Side
- Job Role
- Traffic Manager
Head of Client Services
Elevation Recruitment are working with a fast paced digital and print business to recruit a new Head of Client Services.
Managing a large team across Account Management, Client Services and the Studio - together they are responsible for working with customers to ensure they are provided with the best possible experience for their needs, guide clients through the e-commerce journey and provide an incredible experience which means they never want to leave!
Some key duties will include:
*Measuring and understanding how they are performing from a client experience perspective
*Establishing and refining both commercial, customer satisfaction & experience metrics
*Instilling a commercial culture to ensure the client services team make it as easy as possible for customers to buy at every interaction.
*Managing and coaching the Client Services and Studio Manager and help them to achieve agreed objectives with their team (over 30 people)
*With the Head of the company and the Ecommerce team, work to drive more sales activity, a first class customer journey and continued growth
What specific technical knowledge and competencies does the Job Holder require?
*You will have experience of running a fast-paced client services team
*A strong commercial background either in sales or customer acquisition/ retention / ecommerce or agency client services
*Experience leading a customer experience strategy across multiple platforms, including calls, chat and emails
*You have experience of implementing new processes
*You will have experience working to both customer satisfaction plus revenue and commercial targets
*You will be able to build positive working relationships with others