Pyramid8 are looking for a full time Customer Service, Sales & Marketing Assistant to support a busy team within a friendly office environment. The ideal candidate will be a hard-working individual with a can-do attitude to fit in with a small friendly team of people.

They are leaders in our industry and offer a huge range of storage products for every requirement in the UK and across Europe, through their websites, eBay and Amazon.

They are an innovative, forward-thinking company and are always looking to expand their product ranges to meet customer’s needs. Customers are at the heart of what they do.

If you are looking for a long-term career with a fast paced and growing company then we welcome you to apply for this role.

Key Tasks

• Answering customer service queries through Amazon, eBay, email, chat and over the phone. Including dealing with complaints.
• Answering Sales enquiries through Amazon, eBay, email, chat and over the phone.
• Claiming for loss of damage from couriers as and when required.
• Taking orders over the phone and raising purchase invoices.
• Proofreading new product listings, website and email marketing content.
• Creating unique replies to customer reviews on Trustpilot.
• Gathering email data for email marketing.

Key Skills

• Great interpersonal skills
• Ability to learn and understand our range of products
• Personable manner, team-player and adaptability are all important
• Excellent written, oral and IT skills
• You will also have to regularly deal with clients and suppliers, or on the phone.
• Attention to detail – required for proof-reading posts, website content and emails
• IT skills: You will need proficiency in MS Office packages including Outlook, Word and Excel
• Experience with Sage, Amazon and eBay ideal but not essential as training will be given
• Organisational skills: you will be working on multiple projects and need to meet deadlines and maintain a high level of accuracy.