We are working with a lovely Company who are looking for a CRM Marketing Manager. You will be directly reporting to the Marketing Director UK, Ireland & Nordics.

As a CRM Manager, you will be responsible for delivering all necessary CRM campaigns required to grow and develop the Northern Europe cluster across B2C and B2B. You will work closely with colleagues in the marketing & sales team of the cluster, EAF teams in Paris and the other CRM marketing teams in Europe, to execute effective CRM marketing strategies.

Mission 1: Customer Relationship Management (CRM) across B2C and B2B

Mission 2: Measure the performance of the campaigns, optimising the plans to meet the business’ needs

Mission 3: Loyalty and Retention (database, loyalty management and recruitment)

Mission 4: Report & analysis of the internal data markets (data base specificities, booking pattern, key destination, calendar analysis…)

Mission 1 :

• Design effective CRM/PRM programs to maximize customer loyalty, retention, and lifetime value across B2C and B2B
• Be the guardian of all client communication across B2C and B2B making sure all the information is accurate and up to date across the whole customer lifecycle
• Plan and operate targeted communication campaigns
• Use customer data to personalize communications and offers
• Collaborate with the global technical team to resolve technical issues and improve functionality
• Identify data-driven improvement opportunities and implement corrective actions
• Be the lead and point-of-contact for in-person events that focus on increasing customer awareness and/or providing increased value for existing customers
• Utilise lead-scoring within the business to facilitate improved KPIs, focusing on better product offering based on demographic patterns and buying behaviours of existing and new customers

Mission 2 :

• Implement robust measures to make sure we are optimising the performance of the channel using GA4. Maintain a test and learn approach
• Use analysis tools to monitor CRM and site performance, generating regular reports on trends, KPIs and results
• Keep an eye on the market to keep pushing innovation

Mission 3 :

• Manage opportunities to grow the database via key CRM and lead generation projects and best practices to optimise the databases
• Lead NGM (new customers) projects pertaining to CRM to improve likelihood of repurchase
• Lead loyalty projects covering annualisation projects on status of loyal customers working alongside Europe CRM team

Mission 4 :

• Analysis the internal data through tools to understand better the specificities of the data base with their interests using Google Analytics 4
• Be able to recommend optimisation according to the internal data & external calendar

Your profile :

• At least 4 years of experience in CRM/Marketing and advanced level on CRM tools. Basic HTML and coding knowledge required. Proficiency on Salesforce and Acoustic is a plus.
• Excellent written and verbal communication skills, with a strong command of grammar, punctuation, and style in English
• Experience within the travel or luxury industry. Knowledge of the travel industry b2c and b2b, market trends, and consumer behaviour is advantageous. Demonstrated relationships within the travel industry on both consumer and trade publications would be a plus
• Proficient in utilising marketing and analytics tools and ability to learn new platforms quickly
• Results-driven mindset with a focus on campaign management and performance
• Excellent understanding of product and brand communication requirements
• Written communication skills, analytical methods, creativeness, problem solving. Performance and results driven. Excellent attention to detail. Agile and proactive mind-set to drive innovation. Good interpersonal relationships. Proven ability to multi-task and work to deadlines. Ability to react quickly.
• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders

Package

• 25 days annual leave plus (increases by 1 day after each year of service up to a maximum of 5 days) plus all UK bank holidays.
• Birthday day off
• 3 weeks of holidays per year under (for GO plus one free staying guest with estimated yearly value of up to £20k) after 1 year of contract
• Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months
• Private Healthcare insurance with dental and eye tests reimbursed (T&C apply)
• Pension scheme
• 40% of office commute costs reimbursed each month
• Annual Christmas party and other social events arranged by social committee as well as off-site team building

The Package:

* Salary £45K

Interested:

If you would like to apply for the above vacancy, please click ‘APPLY’ or email your cv to