Customer Experience Manager

Cheshire, England
£40000 - £45000 per annum
15 Aug 2019
12 Sep 2019
Marketing Disciplines
Industry Sector
Public Sector
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role
Be central to decisions on all projects around Customer Journey with this Customer Experience Manager role in Cheshire. It represents a real opportunity to have an impact on the Customer Experience strategy of a national B2B and B2C organisation, ensuring delivery of promise to four different customer groups. You will be instrumental in developing a new case management system and driving issues of quality and accountability.

This Customer Experience Manager role will manage a CRM Manager (Temp) and sit in a wider team of 14. You will map, plan and audit existing CUX, while managing customer expectations through effective CX design, process mapping and communication touchpoints

Needed for this role-
-Demonstrable success within a Customer Experience Management role
-Experience within a B2B/ B2C/ B2R regulated industry would be an advantage
-Experience driving change through customer feedback, data intelligence and insight
-Experience leading CUX projects
-Experience in quality assurance

Apply now to be part of a nationally recognised organisation during an exciting period of growth!

Since 2006 we've been helping talented people like you achieve their goal of working with the industry's elite. As specialist recruiters in the Digital & IT, Marketing & PR or Human Resources sectors, whether you want to work in a global corporation or disruptive start-up, our Talent Managers are perfectly placed to find you your dream job - permanent or contract. Click apply now to transform your career!

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