Email Marketing Customer Support Assistant

Location
Woking, Surrey, England
Salary
£22000.00 - £24000.00 per annum
Posted
04 Jul 2019
Closes
01 Aug 2019
Ref
3629900
Industry Sector
Digital / Online
Contract Type
Contract
Work Experience Level
Assistant / Graduate, Executive
Agency-side or Client-side
Client Side

Email Marketing Customer Support Assistant

Email Marketing Customer Support Assistant based in Woking - 6 Month Fixed Term Contract

Your new company

Our client is self-service email and SMS marketing platform, offering great support and professional managed services to help both fledgling and established businesses connect with their audiences.

Your new role

This company are looking for an enthusiastic and tech savvy individual to join our their team as a Customer Support Assistant, you will work directly with a wide range of businesses to help them utilise the platform, build email campaigns, troubleshoot technical issues, and monitor and advise on email delivery best practices.

What you'll need to succeed

  • Deliver outstanding service to new and existing customers via email and phone
  • Prioritise customer queries, work within SLAs and escalate where appropriate
  • Investigate and help solve customer issues
  • Build email campaigns in line with briefs
  • Proof the design and content of email campaigns
  • Monitor email delivery and investigate delivery issues
  • Train customers on how to use the platform
  • Thorough, meticulous attention to detail
  • Great communication - strong and articulate verbal and written communication skills
  • Excellent telephone manner and high customer service standards
  • An analytical mind and problem-solving abilities
  • Excited to learn and able to adapt and learn quickly
  • A keen interest and understanding of technology.
  • Highly organised
  • Professionalism & confidentiality


Other skills desired but not essential:

 

 

  • Experience using JIRA
  • Confluence or Zendesk
  • Digital/ Email marketing experience
  • Account management.

 

 


What you'll get in return

  • Monday - Friday, office hours 09:00 - 17:30.
  • The opportunity to develop your skills and abilities within a fantastic team
  • Free fruit, drinks and snacks
  • Regular office events
  • Casual dress code


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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