Marketing Manager - Customer

Recruiter
Futureheads
Location
London (Central), London (Greater)
Salary
£55,000 - £65,000 per annum
Posted
18 May 2018
Closes
15 Jun 2018
Ref
J12811
Contract Type
Permanent
Work Experience Level
Manager
Agency-side or Client-side
Client Side
Job Role
Marketing

Marketing Manager - Customer

This FinTech global business have revolutionised accounting for small businesses since it's humble begininnings in 2010. Currently the UK's 7th fastest growing Tech company, acquiring 100s of new customers every month and is growing by 100% every year, with no plans to stop. With offices in London, America, Sydney, Cape Town, Paris and many more there is scope for travel and further development globally.

With this continuing growth in mind this business have created a brand new role, Customer Marketing Manager to report directly into the CMO. This is a key hire for the business, focusing on the customers journey, including onboarding, project success, retention and upsell/ cross sell to maximise ROI. You will also be a key stakeholder ensuring that communication and productivity is achieved between the sales and account teams.

Key responisbilities of the Customer Marketing Manager:

  • To be apart of the ever developing strategy of CRM management, including customer segmentation and delivery
  • Take ownership of the success of the business customers (onboarding, project success, retention, upsell/ cross sell
  • Drive opportunities to upsell/ cross sell by utilising different channels (events, webinars, sms, email marketing, newsletters)
  • To always strive for the best practices by investing in research to find new methods to keep up with competition
  • Develop and implement tailored content marketing programs that provide value across the business

Desirable skills/ experience

  • To have delivered B2B CRM campaigns 
  • To have worked within a customer success environment ideally within a Technology/ SaaS background
  • Able to set strategy/ key deliverables and be very hands to deliver these results
  • To have managed a small team

If this seems like a position you would like to know more about please apply today.

**Please note, due to a high number of applications expected, only the successful candidates will be contacted**

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