Head of Client Experience
This corporate bank is part of a global powerhouse in financial services with a reputation for excellence and an impressive heritage. They have an outstanding employer reputation and offices around the world. As part of a strategic consultation and marketing transformation in their corporate bank this is a new position based in London.
In this exciting new position you will own the client experience across the whole business. You’ll be a significant conduit across the bank working closely with all the business heads, ExCo and the marketing teams to drive and deliver best-in-class client experience. You’ll own the voice of the client and embed the client strategy, ensuring it is aligned to the vision and values of the business. Driving continuous improvement you’ll be able to define unique client value propositions and translate high-level experience into specific actions as well as measuring what success looks like across all business lines.
To succeed in this exciting position you’ll need to demonstrate excellent stakeholder management with a natural ability to educate and influence. Strong collaboration with the broader marketing team is required as well as key internal and external C-level stakeholders. You must be commercially minded with a strong background in deliver client experience excellence in another B2B environment. Banking experience is not essential for this role.
As we receive such a high volume of applications, regretfully we are only able to respond to successful candidates.
We wish you the best of luck with your search.