Client Services Manager - Market Research / Online Communities
We are delighted to be working with this leader in the online panels and insight communities world. They are home to an inspiring group of people dedicated to enabling their agency and direct brand clients to understand and engage with their customers, stakeholders and employees through access panels, insight communities and digital research solutions. With significant growth, international expansion and industry recognition, they are looking to add to their burgeoning client service team.
As a Client Service Manager, your role will be focussed on client satisfaction and growth. This will include the day to day handling of client relationships, overseeing and delivering smooth running research projects and ensuring the overall success of clients’ online insight communities. The role comprises a combination of survey design, data analysis and reporting. Methods depend on the individual requirements of each client and include both quant (majority) and qual. With a market research agency background, online community experience would be a bonus or this could be a brave new world you seek to master. With a strong community orientated and ethical approach to their business, this is an excellent time to join this expanding agency and enjoy solid career progression whilst working with some of the biggest brands in the UK and globally.