Communications and Directorate Support Manager

England, London, City of London
£32000.00 - £36677.00 per annum
10 Nov 2017
08 Dec 2017
Marketing Disciplines
Internal Communications
Industry Sector
Education / Training
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side

Main Duties

  • To help plan and deliver EAF customer service communications in order to help improve the customer experience
  • To support the development and delivery of strategies to manage effective internal communications within the organisation to reach staff and students
  • To help develop and deliver a communication and engagement plan for EAF that will contribute towards improving the experience of staff and students,in conjunction with the Marketing and Communications department
  • To ensure that the Directorate Support Service is adequately staffed, ensuring high standards of customer service are delivered and maintained at all times. The post holder will manage 3 staff, including but not limited to staff recruitment, selection and induction, team and individual development as well as full implementation of the Directorates Manager Attributes
  • To provide advice, guidance and support on process/policy issues to the Head of Directorate Support, heads of section and line managers. Analyse existing working practices/procedures/policies and suggest/implement alterations designed to ensure efficient service delivery.
  • To co-ordinate and develop standard formats for Directorate policies, procedures, written communications and ensure that all staff are aware and conversant with the use of appropriate Directorate and templates available

The successful candidate will be able to demonstrate

  • Educated to degree level or equivalent in experience
  • Experience of leading team/s to deliver excellent support services
  • Experience of working in a pressurised office environment, dealing with conflicting priorities and strict deadlines
  • In depth experience of managing teams, recruitment and staff development
  • Experience of supporting internal communication strategies
  • Strong engagement skills -used to working with various stakeholders at all levels
  • Experience of developing campaigns and messages to influence the internal culture and encourage shared values and vision
  • Experience of working with online communications tools and systems, including content management systems
  • An understanding of customer communications
  • Excellent writing skills with the ability to write clear and concise copy for target audiences, both internal and external
  • IT literate, with experience of managing external contact databases, and using Excel, Dreamweaver and Photoshop on a daily basis
  • Excellent interpersonal skills with the ability to establish and develop effective working relationships at all levels of QM, including senior managers and academic colleagues
  • Experience of working collaboratively, resolve conflict in a complex environment, and solve problems creatively
  • Experience of transferring skills and knowledge effectively to colleagues

If you are interested in this position please do apply ASAP with an up to date word version of your CV highlighting all your relevant experience the closing date is Wednesday the 15th of November

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