Intelligent People Ltd

Head of UX

Location
England, London, City of London
Salary
£70000 - £80000 per annum + pension + benefits
Posted
07 Nov 2017
Closes
05 Dec 2017
Ref
JO0000006947KEJ
Marketing Disciplines
B2B, B2C, Product Development
Contract Type
Permanent
Work Experience Level
Head of
Agency-side or Client-side
Client Side
Job Role
Creative
A Head of UX / Head of Customer Experience (CEX) / User Experience Lead is needed by a leading global fintech company.

The Head of UX / Head of Customer Experience (CEX) / User Experience Lead will play a key role in the ongoing transformation of their digital product portfolio while managing and growing a team of UX Architects.

The Head of UX / Head of Customer Experience (CEX) / User Experience Lead will:

*Work closely with the Head of Product, marketing teams, engineers and broader business stakeholders to develop market leading products and features

*Ensure customer experience and customer centricity is at the heart of our product development process.

*Drive new thinking within the organisation and stay well-informed of the latest customer experience trends

*Become the lead on cross departmental initiatives to drive CX improvements across customers lifecycle

*Measuring, analysing and optimising the performance of new designs and interactions to align with business priorities


The Head of UX / Head of Customer Experience (CEX) / User Experience Lead must have:

*Strong UX and design experience from a commercial/product based background from any sectors, such as consumer, technology, IT Services, finance, eCommerce, entertainment, media, travel, retail etc.

*A great communicator with a proven track record of cross departmental project/initiative management and ideally worked in an agile environment

*Very good stakeholder management skills and experience managing agencies

*Strong experience in customer focused environments

This is an excellent opportunity for a Head of UX / Head of Customer Experience (CEX) / User Experience Lead to work on a diversifying well-known brand, looking for an immediate sense of ownership and autonomy.


Intelligent People is a specialist Head of UX recruitment agency.


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