Digital Customer Experience Manager

England, Hampshire
29 Nov 2016
15 Dec 2016
Marketing Disciplines
Digital / Online Marketing, Social Media
Industry Sector
Public Sector
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side

Digital Customer Experience Manager

£36- £40k

Hampshire commutable from Portsmouth, Fareham, Havant


Our client is looking to recruit a Digital Customer Experience Manager to develop and lead a new digital customer experience strategy. In this role you will take ownership of all digital channels and be responsible for tracking all digital campaigns.

This is fantastic opportunity for a candidate with great social skills and a get up and go attitude.

The Digital Customer Experience Manager will:

  • Be responsible for shaping and managing a new digital customer team
  • Develop additional digital services using the customer experience platform
  • Ensure customers have a consistent experience across traditional and digital customer service channels
  • Work with numerous departments from across the organisation to provide professional advice and guidance across all digital customer issues
  • Propose new approaches to the digital customer experience to meet departmental and corporate objectives
  • Be responsible for developing and maintaining the councils digital marketing and communications channels including the approach to social media and email marketing

Required skills and experience:

  • Managing digital customer experience
  • Digital expert with a range of experience across multiple customer facing digital channels
  • Excellent client liaison skills
  • Experience developing and implementing research and data driven digital customer strategies
  • Knowledge and understanding of digital trends
  • Confident in google analytics
  • Knowledge of user experience as well as HTML, CSS and SEO
  • Excellent knowledge of social media
  • Excellent written and verbal communication skills
  • Experience supporting and developing professional staff
  • Exceptional organisation skills

If you are a proactive candidate, looking for a fun and rewarding role then this is for you! Please submit your CV now!


Please ensure your contact details, including email address, are on your CV. Also ensure if you have an impressive creative CV to also send a database friendly Microsoft Word version.

If you have not heard from us within five working days please assume that you have not been successful. We would like to keep your records on file and should a suitable position comes up we will contact you.

Solutions 4 Recruitment is acting as an Employment Agency in relation to this vacancy.