Customer Service Executive
Key Responsibilities:* Manage a portfolio of customer delivery points ensuring all transactions that affect customer orders and inventory are available and accurate in line with SLA* Capture accurate orders from direct accounts and ensure they are delivered to market in a timely manner* Process orders and analyse in accordance with budget/ legal compliance to maximise company profitability* Handle all direct and indirect customer with high level of customer service whilst maintaining corporate image and brand portfolio* Keep fully abreast of industry changes and keep customers up to date of new products* Collaborate with other departments ( key account managers), for new products' update/launch* Input Point of Sale Material, working stock orders received from internal departments.* Handle customers' queries and complaints and resolve them whether internally or externally in a professional manner whilst recording information in appropriate CIC system. Key Skills: * Exceptional Customer Service Experience* Track record of selling/negotiation skills* Ideally worked in an FMCG or Consumer business with SAP knowledge
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