Customer Experience Marketing Manager

England, Buckinghamshire, Milton Keynes
£40000.00 - £45000 per annum + benefits
09 Nov 2016
07 Dec 2016
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
We are looking to recruit a Marketing Manager with a specialist focus on Customer Experience for a large B2C client who are looking to grow their membership base.


The job is a manager in the Customer Experience team within the Marketing Unit with responsibility for enabling the unit to meet its business targets. This core member of the Marketing Team manages a team tasked with optimising and redeveloping the way in which they interact with and recruit new members.

With the team you would develop the customer brand experience across different marketing channels and journey stages to meet business targets and consumer expectations of a leading digital brand. Business targets include: -
- increased conversion rates
- Improved member retention
- Overall member numbers

You will:-
- Develop and deliver compelling experience programmes that both iterate and innovate across on and offline channels from the front end through to back end systems.
- Collaborate with all project stakeholders to ensure we provide the optimal member experience and outcome in keeping with the organisations brand values and objectives.
- Utilise development and PM methodologies dependent on project requirements.
- Manage team delivery across multiple projects

Experience and expertise should include:-

- Demonstrable management experience of successfully specifying conversion and experience programmes at scale in a consumer service environment
- Evidence of significant success in customer experience programmes with a leading brand
- Evidence of experience in implementing customer experience programmes through Digital/Mobile/CRM Social Media
- Very familiar with data driven decision making, CRM technology and tools.
- Experience of managing projects ideally with a PM qualificationt.
- Experience of successful technology development using agile & waterfall development methodologies
- UX evaluation experience.
- Able to calibrate value and quality of agency input through both their experience and objective analysis.
- Evidence of successful leadership of a team with challenging targets.

This is a live role with a key client and applications are being give immediate consideration. For full details and consideration, please apply ASAP.

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