Hudson

Senior Management Consultant - Customer and Digital

Recruiter
Location
England, London
Salary
£60000 - £85000 per annum
Posted
09 Jan 2018
Closes
06 Feb 2018
Ref
UK762627
Marketing Disciplines
Project Management
Industry Sector
IT / Technology
Contract Type
Permanent
Work Experience Level
Manager
Agency-side or Client-side
Client Side
Job Role
Other
Senior Consultant - Customer and Digital Consulting
My client a Niche Consultancy are looking for a Senior Consultant to join their growing and successful team to undertake a number of large scale process improvement and change management programmes of work. This position will be focused on delivering top quality process across a number of clients with a specific focus on Customer Experience and Digital.
Due to large scale expansion my client are looking to continually deliver Customer focused projects improving all areas of a business which the customer has engagement. This will range from Sales/Pricing through to Contact Centres and Customer Roadmaps. This will require you to have and appreciation of process improvement methodologies. Due to their wide client base they are not seeking specific sector experience.
Key attributes
*An appreciation for Customer Journey Mapping and Contact Centre operations
*Knowledge or experience of the BPO customer management sector
*Strong experience working across strategy and development
*Project Management
*Workforce optimisation
*Understanding of the customer management market and related dynamics - CRM, Contact centre solutions, channel developments
*Ability to optimise available resources and deliver against demanding circumstance
*Ideally at least 5 years working within Consulting
*Looking to help an organisation grow and develop
If this role seems to tick all boxes please feel to apply or send a CV directly

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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