Senior CRM Planner
Working in the central function of a multi-brand business with millions of customers means planning is a critical part to the campaign process. In this role as Senior CRM Planner you will be responsible for understanding the business wide CRM campaign requirements and identifying and prioritising resource to campaigns accordingly. You'll manage the operational planning process within CRM from receipt of brief to campaign launch and get all functions co-ordinated to deliver campaigns effectively. With multiple channel usage including email, SMS and Push for an audience who cross brands you'll need to be exceptionally organised and be able to identify potential conflicts in campaign plans and avoid these.
·Plan CRM campaigns effectively across email, SMS and Push.
·Manage operational planning process.
·Support campaign sign-off and ensure effective delivery of planned communications.
·Use workflow management tools to clearly identify and articulate campaign delivery process.
·Experience using workflow management tools.
·Excellent planning and communication skills.
·Capable co-ordinating activities across multiple teams with excellent organisational skills.
·Demenstrated history of planning and tracking integrated multi-channel customer communication campaigns.
This Senior CRM Planner job is commutable from Leeds, Bradford, Harrogate and York locations.
MET Marketing is acting as an employment agency in relation to this Senior Campaign Manager job.