Service Delivery Manager

6 days left

Recruiter
Location
Bristol
Salary
£40000 - £48000 per annum
Posted
20 Nov 2017
Closes
18 Dec 2017
Ref
8094
Contact
Hannah Biggs
Marketing Disciplines
Project Management
Industry Sector
Data Services, IT / Technology
Contract Type
Permanent
Work Experience Level
Manager
Agency-side or Client-side
Agency Side
  • Exciting, growing company with excellent offices.
  • Fantastic professional development & progression opportunities.
  • Excellent bunch of people & a very supportive environment.
Service Delivery Manager needed to join a growing and very successful business in Bristol. You’ll be joining a high performing and hardworking team who genuinely care about what they do. They are looking for someone who shares their work ethic and wants their skills to be pushed & in turn develop!

What skills you'll be needing
  • You’ll be experienced in a Service Delivery Manager role and be able to demonstrate the ability to undertake multiple responsibilities. 
  • It’s expected that you’ll be ITIL Qualified.
  • You’ll need to have excellent leadership and people management skills as well as a willingness to support and mentor junior staff. Ideally you’ll have experience as a Team Lead (in house or virtual).
  • Experience of managing 3rd parties and 3rd party delivered services.
  • You’ll need to be knowledgeable in supporting a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
  • Excellent customer facing/customer service skills.
  • It’s expected that you’ll be flexible, including shift and out of hours working.
What you'll be doing

You’ll be responsible for overseeing the delivery of services or service technology to the company's customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. You’ll be given a general oversight over all employees involved in the delivery process and ultimately you will hold all service departments and employees accountable for carrying out the required processes and tasks. A huge factor in this role is customer service. You will need to constantly assess customer feedback and make necessary changes to improve customer experience.

What you'll get in return for your talents

You’ll be joining a very supportive, friendly & sociable team who really look out for each other. The offices themselves are impressive and the atmosphere is second to none. The whole team work extremely hard, and really reap the rewards making the staff turnover very low. Everyone who works there really feels a buzz around the growth & future of the company and the company are sincere advocates of internal progression and development opportunities.

What's next

If you want to join a company that can offer you exciting work & excellent progression opportunities then send in your CV to Hannah B.

Apply for Service Delivery Manager

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