Head of Customer Relations

England, London
07 Nov 2017
05 Dec 2017
Marketing Disciplines
Industry Sector
Public Sector
Contract Type
Work Experience Level
Head of
Agency-side or Client-side
Client Side
Job Role

Our client is a leading UK property services group with over 4,000 properties, £3billion in assets and over 3,000 employees. Due to growth, they are looking for a Head of Customer Relations to join their team in central London. .

Reporting to the Customer Services Director, you will support the customer services and communications team in developing and implementing a successful customer relations engagement campaigns.

Your Role:

  • To build and maintain effective relationships with customers and key stakeholders.
  • Lead and improve the efficiency of the company Account Management Program.
  • Identify key account influencers and strive for new strategic company relationships.
  • Develop and implement Customer Action Teams for the support of key accounts.
  • Develop and improve Microsoft Dynamics and CRM programs.
  • Work alongside the communications team to develop and implement effective stakeholders strategy.
  • Attend and represent the company at key industry events.
  • Support the Customer Service Director when necessary.
  • Ensure proper engagement plans and strategic relationships are in place for each customer type.

Your Profile:

  • Ability to work with senior stakeholders in building effective customer relationships programs.
  • Good analytical skills, with the ability to understand, interpret problems and create measurable solutions.
  • Experience leading engagement programs with key stakeholders.
  • Excellent interpersonal skills with an ability to develop long term relationships
  • Ability to interact efficiently and work well in teams
  • Project management skills
  • Strong attention to detail and organizational skills

If you have experience in a customer facing role, delivering successful strategic account management programs and you are looking for your next opportunity to work for a leading national organisation that are passionate about what they do, please do not hesitate to apply with your CV details.

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