EMR

Head of Customer Relations

Recruiter
Location
England, London
Salary
Negotiable
Posted
07 Nov 2017
Closes
05 Dec 2017
Ref
1629472
Marketing Disciplines
CRM
Industry Sector
Public Sector
Contract Type
Permanent
Work Experience Level
Head of
Agency-side or Client-side
Client Side
Job Role
Communications

Our client is a leading UK property services group with over 4,000 properties, £3billion in assets and over 3,000 employees. Due to growth, they are looking for a Head of Customer Relations to join their team in central London. .

Reporting to the Customer Services Director, you will support the customer services and communications team in developing and implementing a successful customer relations engagement campaigns.

Your Role:

  • To build and maintain effective relationships with customers and key stakeholders.
  • Lead and improve the efficiency of the company Account Management Program.
  • Identify key account influencers and strive for new strategic company relationships.
  • Develop and implement Customer Action Teams for the support of key accounts.
  • Develop and improve Microsoft Dynamics and CRM programs.
  • Work alongside the communications team to develop and implement effective stakeholders strategy.
  • Attend and represent the company at key industry events.
  • Support the Customer Service Director when necessary.
  • Ensure proper engagement plans and strategic relationships are in place for each customer type.

Your Profile:

  • Ability to work with senior stakeholders in building effective customer relationships programs.
  • Good analytical skills, with the ability to understand, interpret problems and create measurable solutions.
  • Experience leading engagement programs with key stakeholders.
  • Excellent interpersonal skills with an ability to develop long term relationships
  • Ability to interact efficiently and work well in teams
  • Project management skills
  • Strong attention to detail and organizational skills

If you have experience in a customer facing role, delivering successful strategic account management programs and you are looking for your next opportunity to work for a leading national organisation that are passionate about what they do, please do not hesitate to apply with your CV details.

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