Customer Service Executive

England, Middlesex, Twickenham
£120 - £135 per day
24 Oct 2017
21 Nov 2017
Marketing Disciplines
Business Development
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role

This is an exciting role for a customer service executive to join a sport governing body on an interim basis for 3 months.

Typically this role covers:

  • Responding to email and phone queries for their customers via their bespoke CRM system
  • Logging calls in a spreadsheet for monitoring purposes
  • Assisting Users with a range of queries:

o User login

o Site navigation

o Escalation to technical teams and/or third parties

o FAQ help

o Making changes to personal details

  • Highlighting call trends e.g. potential system bugs/problems that may have wider impact
  • Provide information when updating FAQs
  • Opportunity to learn new skills - helping with User testing for software changes

This role requires a people's person, someone with exceptional customer service skill set and who can start ASAP!

Please note you will receive an automated response advising you that we have received your CV.

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We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.