Lead/Senior User Researcher - Digital, Innovation, Strategy

City of London
£450 - £501 per day
10 Aug 2017
07 Sep 2017
KR810 - Lead UR
Industry Sector
IT / Technology
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role
Traffic Manager

Lead/Senior User Researcher - Digital, Innovation, Strategy


  • Minimum of 3+ years of hands-on end to end user experience research (study design, recruiting, moderation, analysis, reporting)
  • Extensive knowledge of usability and user experience research tools and qualitative techniques (e.g. heuristic reviews, benchmarking, card sorts, tree tests, lo-fidelity prototype testing, interviews, field research)
  • Excellent written, verbal & presentation skills
  • Experience of creating personas, customer journey maps, process flows
  • Research experience in multiple digital channels
  • Research experience in both direct to consumer and enterprise or business websites/apps/tools
  • Workshop planning & facilitation experience
  • Experience of quantitative methods e.g. questionnaire design, behavioral analysis, statistical/analytical concepts

The role:

  • Plan, execute and communicate user experience research that provides tangible findings and clear calls to action.
  • Work with designers, product managers, strategists and developers to prioritize research opportunities in an agile, fast-paced, iterative environment.
  • Mentor junior researchers and designers, and give constructive feedback on research plans and reports.
  • Bring a strong understanding of qualitative and quantitative methodologies as well as best practices and core principles of great user experience.
  • Produce written reports and live presentations that inspire action through clarity and relevance, for audiences ranging from technical thinkers to highest-level executives.
  • Represent the customer's voice in the product development process.
  • Manage relationships with third party research agencies.
  • Enthusiastically advocate for the value of research across the business

The right fit (requirements)

  • A strong understanding of relevant technology and digital trends
  • A proven track record of delivering research that achieves audacious goals and drives commercial growth
  • Exceptional analytical, creative and problem solving skills
  • Excellent communication, project management and time management skills
  • Ability to analyse, communicate and present metrics effectively to support recommendations
  • Results-oriented with relentlessly high standards
  • Experience of working collaboratively within a large complex organisation
  • Proven ability to lead a team
  • Well-developed consultancy skills, including a successful record of building personal credibility and managing relationships with key business decision-makers up to Executive level
  • Ability to dynamically interact and inspire in a group setting, ideally with some experience of facilitation of proposition development workshops
  • Lateral thinking ability - the proven tendency to think outside the box of the industry norm and get others to follow
  • Encyclopaedic understanding and ravenous curiosity regarding user experience
  • A love of learning grounded in curiosity, open-mindedness and a drive to make things better by understanding them more completely
  • BA/BSc or higher degree in Computer Science, Human-Computer Interaction, Cognitive Science, Behavioral Psychology, Information Science, Game Design or a related field. (Equivalent practical experience also considered)

Apply for Lead/Senior User Researcher - Digital, Innovation, Strategy

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 4MB

4000 characters left

By applying for a job listed on Only Marketing Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.