Lead/Senior User Researcher - Digital, Innovation, Strategy

Location
City of London
Salary
£450 - £501 per day
Posted
10 Aug 2017
Closes
07 Sep 2017
Ref
KR810 - Lead UR
Industry Sector
IT / Technology
Contract Type
Contract
Work Experience Level
Manager
Agency-side or Client-side
Client Side
Job Role
Traffic Manager

Lead/Senior User Researcher - Digital, Innovation, Strategy

Experience:

  • Minimum of 3+ years of hands-on end to end user experience research (study design, recruiting, moderation, analysis, reporting)
  • Extensive knowledge of usability and user experience research tools and qualitative techniques (e.g. heuristic reviews, benchmarking, card sorts, tree tests, lo-fidelity prototype testing, interviews, field research)
  • Excellent written, verbal & presentation skills
  • Experience of creating personas, customer journey maps, process flows
  • Research experience in multiple digital channels
  • Research experience in both direct to consumer and enterprise or business websites/apps/tools
  • Workshop planning & facilitation experience
  • Experience of quantitative methods e.g. questionnaire design, behavioral analysis, statistical/analytical concepts

The role:

  • Plan, execute and communicate user experience research that provides tangible findings and clear calls to action.
  • Work with designers, product managers, strategists and developers to prioritize research opportunities in an agile, fast-paced, iterative environment.
  • Mentor junior researchers and designers, and give constructive feedback on research plans and reports.
  • Bring a strong understanding of qualitative and quantitative methodologies as well as best practices and core principles of great user experience.
  • Produce written reports and live presentations that inspire action through clarity and relevance, for audiences ranging from technical thinkers to highest-level executives.
  • Represent the customer's voice in the product development process.
  • Manage relationships with third party research agencies.
  • Enthusiastically advocate for the value of research across the business

The right fit (requirements)

  • A strong understanding of relevant technology and digital trends
  • A proven track record of delivering research that achieves audacious goals and drives commercial growth
  • Exceptional analytical, creative and problem solving skills
  • Excellent communication, project management and time management skills
  • Ability to analyse, communicate and present metrics effectively to support recommendations
  • Results-oriented with relentlessly high standards
  • Experience of working collaboratively within a large complex organisation
  • Proven ability to lead a team
  • Well-developed consultancy skills, including a successful record of building personal credibility and managing relationships with key business decision-makers up to Executive level
  • Ability to dynamically interact and inspire in a group setting, ideally with some experience of facilitation of proposition development workshops
  • Lateral thinking ability - the proven tendency to think outside the box of the industry norm and get others to follow
  • Encyclopaedic understanding and ravenous curiosity regarding user experience
  • A love of learning grounded in curiosity, open-mindedness and a drive to make things better by understanding them more completely
  • BA/BSc or higher degree in Computer Science, Human-Computer Interaction, Cognitive Science, Behavioral Psychology, Information Science, Game Design or a related field. (Equivalent practical experience also considered)

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