Head of eCommerce Operations
A much-loved entertainment brand is building their eCommerce and content channel on an International scale and offering the opportunity for an experienced Senior eCommerce expert to step into a Head of eCommerce Operations role (based on an initial 12-month contract)
As Head of eCommerce Operations / Senior eCommerce Manager / Head of Web / Head of eCommerce Trading you will manage and grow the operational side of the eCommerce business. You will join the business as they build new revenue streams realise further International growth.
The Head of eCommerce Operations / Senior eCommerce Manager / Head of Web / Head of eCommerce Trading will be responsible for:
*Contribute to and deliver on the strategy and positioning for the e-commerce initiatives, integrated with creative activities
*Negotiating and managing supplier relationships, as well as ensuring the smooth running of the Online Shop, including the addition of new products, merchandising, marketing, fulfilment and customer service
*Manage a team including an eCommerce Manager and Business Operations Lead
*Deliver the customer, revenue and profit objectives for the eCommerce line of business, managing the P&L on a day-to-day basis
*Manage the fulfilment supply chain (eg. packing, fulfilment, shipping), seeking out, negotiating with, onboarding and managing suppliers in multiple countries, developing positive, profitable and effective long-term relationships
*Oversee differentiated, compelling and effective merchandising and marketing activities, supporting new product launches and on-going sales growth
The Head of eCommerce Operations / Senior eCommerce Manager / Head of Web / Head of eCommerce Trading will bring experience in:
*Managing an international eCommerce operation for a major brand, with responsibility for marketing, merchandising, operations and customer service
*Strong business acumen and decision-making skills, including planning, forecasting, budgeting and project management
*Ability to identify, prioritise and articulate highest-impact initiatives
*Experience managing project timelines and utilising direct and indirect team resources to deliver projects that will delight customers, on time and on budget
*Proven record of commercial delivery and success, developed in a high-growth, fast-moving international ecommerce business
*Strong negotiation skills coupled with experience setting up and managing positive and effective relationships with suppliers and partners
*Ability to lead direct reports and deliver through the wider centralised teams, even when details may not be in place.
*Educated to Degree level
The role of Head of eCommerce Operations / Senior eCommerce Manager / Head of Web / Head of eCommerce Trading offers the opportunity to represent a globally renowned consumer brand yet provide you with the opportunity to lead new processes and revenue growth.
Intelligent People are a leading Head of eCommerce Operations Recruitment Agency