This is an ideal opportunity for a recent Graduate or 2nd jobber looking to break into the e-commerce/digital industry and gain exposure and knowledge in the retail e-commerce industry.You would be joining a well- known niche retail brand who are the market leader in their field. With over a 130 stores in the UK and an e-commerce operation which covers the UK and the whole of Europe the company are an innovator and leader within digital retail and the scope to develop your e-commerce knowledge is huge. You would be joining a well- known niche retail brand who are the market leader in their field. With over a 130 stores in the UK and an e-commerce operation which covers the UK and the whole of Europe the company are an innovator and leader within digital retail and the scope to develop your e-commerce knowledge is huge. You would gain full exposure to all aspects of e-commerce as the key focus of your role will be identifying issues on websites, across the supply chain and customer service which relate to the e-commerce side of the operation and then co-ordinating with the relevant internal and external stakeholders to make important changes or resolve issues or problems that you have identified. Whether it’s the web design team to make a change you need to one of the websites or a courier company to ensure a customer gains delivery on time for an ordered product or speaking with the online marketing team to ensure promotion of a particular product- the work is varied and will involve you learning about all aspects of the digital mix. It is likely you will be an outgoing, confident, people person with the ability to talk to a wide range of people to get situations resolved and gets things done. You may be working in an e-commerce environment currently or be a recent Graduate who is looking for their first step into this type of environment. Job Specific Responsibilities and Duties: Supporting the E-commerce Design and Operations Manager to maintain and improve all areas of Operational efficiency. Day to day point of contact and escalation for the E-commerce Customer Service and Distribution teams as well as 3rd Parties (i.e. couriers). Monitoring and reporting of 3rd Party SLA’s. Main point of contact for Multi-Channel enquiries and support of Retail functions associated with the E-commerce department. Monitoring and Maintenance of all Retail information that is controlled by the E-commerce department (i.e. opening times for Deliver to Store and Reserve; Collect). Supporting the Customer Service team to manage and mitigate attempted fraud Oversight and Response to on-site reviews as well as supporting other E-commerce departments with customer enquiries. Use of 3rd party platforms to understand, compile and analyse and provide relevant information to provide additional support to E-commerce Customer Service and Distribution teams. If this sounds like you then we’d love to hear from. Send us your c.v. and let’s get the conversation started.
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