Marketing Stars Ltd

Community Engagement Manager

Location
London (West), London (Greater)
Salary
£36K +bonus
Posted
28 Mar 2017
Closes
25 Apr 2017
Ref
1845
Contract Type
Permanent
Work Experience Level
Executive, Manager
Agency-side or Client-side
Agency Side
Job Role
Project Manager

Community Engagement Manager

Our client is a leading provider of real-time digital consumer insights, and empowers companies to brainstorm ideas, uncover new business opportunities and answer their questions in real-time.

To complete their team and support our growth in the UK, they are looking for a Project Manager in the Digital Products department.

Your main tasks will be to:

  • Be responsible for engaging with new and existing clients to provide training, offer suggested applications, encourage maximum use of Digital technologies and products
  • Develop engaging training programs that focus attention and increases usage to unknown product features.
  • Produce and develop webinar training programs for clients and prospects.
  • Act as project manager should clients require assistance, using the internal teams as a resource, ensuring revenue is captured for all additional services offered; troubleshoot client issues and questions and resolve complex issues.
  • You will be involved in the set-up, building and maintaining of community-panels.

Your abilities need to be:

  • Bachelor’s degree
  • 3+ years of related experience ideally in a consulting or customer relations role, market research experience preferred
  • Outstanding relationship building skills with the ability to collaborate with all types of groups across the company and clients from all industries
  • Highly motivated, self-directed, ability to work within tight deadlines
  • Creative with good business acumen and analytical skills
  • Excellent written and verbal communication skills, client service oriented in English
  • Demonstrated team player who knows how to solve problems
  • Superior organization and time management skills
  • Highly proficient in Microsoft Office suite of products, Excel in particular